Oracle EBS Technical Support Analyst - Remote

NTT DATA North America; Vancouver; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading technology services provider is seeking an Oracle EBS SCM Technical Support Analyst to join their remote team in Vancouver. The ideal candidate will have over eight years of experience with Oracle EBS SCM applications, supporting various functions including order to cash and inventory management. Strong communication skills and a background in customer service are essential. This role involves providing technical support, managing service requests, and ensuring quality deliverables with client interaction.

Qualifications

• Over eight years of experience upgrading and supporting Oracle EBS SCM applications.
• Expert knowledge in at least three areas of EBS SCM.
• Outstanding verbal and written communication skills.

Responsibilities

• Perform technical support and functional analysis for the triage of support tickets.
• Provide documentation of system technical and configuration changes.
• Build relationships with customers to improve services.

Skills

Oracle EBS SCM applications support

Order to cash

Inventory management

Procurement

Customer service

Communication

Education

Bachelor's degree in Computer Science or Engineering

Tools

Oracle Fusion

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Oracle EBS SCM Technical Support Analyst - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Job Description:

Responsibilities

• Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients' work hours.
• Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
• Provide expert knowledge of Oracle EBS Supply Chain applications including order to cash, inventory, purchasing, manufacturing.
• Coordinate with other team members on the analysis and resolution of tickets.
• Communicate with business users for clarification of tickets as required.
• Coordinate with team members to define and develop solutions.
• Provide documentation of system technical and configuration changes.
• Support testing and deployment of new solutions.
• Provide knowledge transfer and/or training to business users as needed.
• Facilitate and support client staff with testing activities.
• Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
• Build relationships with customers to improve services and ensure service levels are being met
• Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
• Coordinate with offshore team to ensure quality delivery of all work products.

Required Skills:

• More than eight years of experience upgrading and supporting Oracle EBS SCM applications.
• Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
• Broad understanding of the EBS SCM modules and how they interact.
• Experience and high proficiency in resolving Oracle EBS tickets and service requests.
• Proficient in technical development tools in EBS and developing and testing EBS solutions.
• Proficient with reports development in EBS.
• Proficient with running and monitoring jobs in EBS
• Bachelor's degree in Computer Science or Engineering or equivalent work experiences
• Training and hands on experience on Oracle Fusion projects.
• Outstanding verbal and written communication skill.
• Ability to work in a Consulting and team environment.
• Impeccable customer service and interpersonal skills.

Nice to Have

• Experience working in an onshore/offshore model
• Oracle Fusion applications certifications

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.