Optical Store Manager Mayfair

ABL Employment; Burnaby; On-site; CAD 39,000 - 41,000; Full time

Benefits offered by this job

Extended health benefits

Employee Assistance Program

3 weeks vacation

6 sick days

Volunteer day

Birthday off

Two free glasses per year

Product discounts

Internal training app

Job summary

ABL Employment Inc. is seeking a Store Manager/Supervisor for the Mayfair optical store in Burnaby, BC. You will lead a team of Eyecare Consultants to deliver exceptional customer experiences and oversee day-to-day store operations.

The role offers full-time, permanent employment with a competitive hourly wage of $28–$30 per hour, along with benefits and growth opportunities across Canada. If you’re passionate about eye health and customer care, we’d love to hear from you.

Qualifications

• Retail management or supervision experience is required.
• Optical industry experience is an asset.
• Strong ability to build long-term customer relationships.
• Clear understanding of KPIs and driving performance.
• Detail-oriented and accurate in all tasks.
• Ability to lead store operations and set a vision for the team.

Responsibilities

• Lead, coach, and support your team to deliver outstanding customer care
• Oversee daily store operations and ensure smooth, efficient workflows
• Provide guidance on product selection, sales techniques, and service standards
• Use KPIs to drive performance while keeping customer satisfaction at heart
• Ensure accuracy in orders and dispensing to maintain high clinical and service standards
• Handle customer concerns with care and professionalism

Skills

Retail management

Optical experience

People leadership

KPI driven

Detail oriented

Store operations

Job description

Start a new career! Join the world’s largest privately owned optical retailer, supporting over 41 million customers in 11 countries.

Seeking a Store Manager/Supervisor, who will lead the day to day operations of the Mayfair store and guide a team of Eyecare Consultants to deliver exceptional customer experience.

This is a full time, permanent opportunity offering $28-$30/Hr!

What You’ll Do

• Lead, coach, and support your team to deliver outstanding customer care
• Oversee daily store operations and ensure smooth, efficient workflows
• Provide guidance on product selection, sales techniques, and service standards
• Use KPIs to drive performance while keeping customer satisfaction at the heart of every decision
• Ensure accuracy in orders and dispensing to maintain high clinical and service standards
• Handle customer concerns with care and professionalism

What We Offer

• Extended health benefits + Employee Assistance Program
• 3 weeks’ vacation, 6 sick days, 1 paid volunteer day, and your birthday off
• Two free pairs of glasses every year + product discounts
• Access to our internal app for training, connection, and rewards
• Career growth opportunities as the company continues to grow across Canada

What We’re Looking For

• Experience in retail management or supervision – optical experience an asset
• A natural people person who values building long term customer relationships
• A motivating leader who inspires high service and technical standards
• Strong understanding of KPIs and proven ability to drive performance
• Detail oriented, organized, and committed to accuracy in all tasks
• Confident managing store operations, addressing concerns, and creating a vision for success

If you’re passionate about customer care and want to grow with a global brand making a difference in eye health, we’d love to hear from you.

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/