Optical Sales Associate (The Well)

HealthOne Medical & Wellness; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading health care provider in downtown Toronto is looking for an Optical Sales Associate to join their multidisciplinary team. The role focuses on exceptional customer service while assisting clients with frame selection and overall clinic operations. Offering a supportive management environment and competitive compensation, this position is ideal for those passionate about eye care and retail sales.

Benefits

Team member discount program

Supportive and positive management environment

Regular staff engagement events

Qualifications

• Minimum 1 year of retail sales experience.
• Strong client service skills and impeccable organizational skills.

Responsibilities

• Engage with patients to ensure a 5-star experience.
• Guide clients through frame selection and provide education on products.

Skills

Client Service Skills

Organizational Skills

Tools

Optosys software

Job description

HealthOne is redefining eye care in the heart of downtown Toronto! We're looking for a passionate Optical Sales Associate to join our dynamic, multidisciplinary team.

About HealthOne

HealthOne provides comprehensive & multidisciplinary health care services and has proudly served Toronto for over 10 years. With a continuously expanding set of locations, we offer complete health care solutions for the whole family including family & walk-in physicians, dental care, mental health counseling, optometry, physical rehabilitation, wellness, optometry & optical, medispa & skin care, and much more. Our licensed professionals are dedicated to providing each and every patient with comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne, how we care is just as important as what we do. Our care philosophy guides every aspect of our work, from building strong therapeutic relationships to delivering exceptional clinical outcomes. As a team, we are unified in our efforts to optimize the care journey, driven by quality, and passionate about providing holistic, patient-centered experiences. We continuously strive to grow, improve, and embrace a shared culture rooted in purpose and values.

Responsibilities

• Engage compassionately with our patients to ensure they feel heard, accommodated, and encounter a 5-start experience at all times.
• Expertly guide clients through the frame selection process as well as provide education on lens and eye care products within your scope.
• Assist optometrists with pre-testing and efficiently handle all front desk tasks with pristine attention to detail, including but not limited to appointment scheduling, confirmations, billing & payment, data entry, etc.
• Contribute to smooth clinic flow and overall success of the business by providing reliable administrative support, adhering to policies & procedures and participating in goal achievement.
• Actively seek out opportunities to improve and expand our patients' experience in the clinic, while assisting the management team to maximize clinic performance and growth.
  
  

Why work with HealthOne?

• Supportive & positive clinic management and multidisciplinary team environment
• Work within a modern facility
• Regular staff engagement events; themed days, monthly birthday lunch, and other team building experiences
  
  

Compensation

• Competitive hourly rate offered
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)
  
  

Requirements

• Minimum 1 year of retail sales experience
• Strong client service skills, solid work ethic, impeccable organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
• Self starter, motivated by goals, and eager to wear multiple hats to be able to grow with us
• Ability to work weekends and evenings, based on business needs
  
  

Nice to Have

• Experience using a CRM/EMR, specifically Optosys software
• Proven interest in eyecare, fashion or other relevant industry
  
  

Accessibility Statement

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [e-mail]. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.