Optical Lab Service Coordinator

FYidoctors; Delta; On-site; CAD 55,000 - 70,000; Full time

Job summary

Join a leading optical firm as an Optical Lab Service Coordinator in Delta, where your expertise will shine in a state-of-the-art facility. This full-time role offers a collaborative environment, ongoing training, and a chance to impact patient care positively. You'll manage workflow, ensure quality, and lead a dedicated team in delivering top-notch optical products. With a focus on diversity and inclusion, this company values its employees and provides a competitive compensation package along with comprehensive benefits. Embrace this opportunity to grow professionally while making a difference in the optical industry.

Benefits

Competitive wage and benefits

Ongoing training and development

Discounts on vision coverage

Paid time-off and statutory holiday pay

Employee and Family Assistance Program

Goodlife Fitness Discount

Travel/Clothing Allowances

Qualifications

• 5+ years of optical experience in a fast-paced environment.
• Expert understanding of optical products and processes.

Responsibilities

• Manage and prioritize work for the Priority Service Department.
• Communicate effectively with staff on procedural updates.
• Ensure quality reviews and manage the Lab Remake process.

Skills

Optical expertise

Team collaboration

Communication skills

Quality assurance procedures

Leadership skills

Education

Licenced Optician

Tools

Ophthalmic laboratory equipment

Lensometer

Job description

If you pride yourself on your teamwork, see safety as a priority for everyone and have a desire to work with
one of the leading companies in our field in Canada then we want you to join us at FYidoctors as our newest
Optical Lab Service Coordinator. You’ll come to work at our state-of-the-art vertically integrated ophthalmic
manufacturing and warehousing laboratory in Delta with a national scope that is the most advanced in
Canada.

When you join FYidoctors, you'll see this is more than just a job. We value our people and offer a
comprehensive benefits package and the chance for you to grow personally and professionally.

How You’ll benefit

• Competitive wage and benefits
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities
• Discounts on vision coverage & free eye exams
• Flex options covering medical, prescription drug, and dental
• Paid time-off and statutory holiday pay
• Employee and Family Assistance Program
• Goodlife Fitness Discount
• Travel/Clothing Allowances

Why We Need You

We are seeking an experienced optical professional with at least five years of experience in a clinic or lab setting who is passionate about providing top-quality optical products to patients. You have a deep appreciation for frames, lenses, base curves, and optical technology.

You thrive in a fast-paced, innovative, and rapidly growing environment where your optical expertise and leadership skills can make a meaningful impact every day. Collaboration is important to you, and you enjoy working in a team-oriented setting that fosters shared success.

This is a full-time, permanent position.

What Will You be Doing?

• Work with all departments to prioritize, complete and ship work
• Work with/Lead the Priority Service team to prioritize, manage and work efficiently
• Effective communication with staff both on departmental specific procedural updates as well as more general company related updates
• Complete quality reviews and make determinations on status and priority
• Locate and prioritize work for the Priority Service Department based on all the key factors including volume, delay, urgency, difficulty
• Specifically manage the Priority lists, tasks, queues and the Lab Remake process
• Communicate with the Solutions team and clinics as it relates to Priority Requests, ETA’s, escalations, proactive changes, modifications and solutions, and temp wear options
• Review work and make determinations on changes based on industry standards and best practices with the view to the best outcome for the patient and success of the lab
• Have the final call and determination on the status of work
• Communicate with other teammates as it relates to issues, resolutions and priority
• Communicate coaching and training opportunities focusing on a culture of Continuous Improvement
• Have an extremely detailed understanding of optics, optical products, processes and equipment as it relates to the flow of work through the lab from order receipt to shipping
• Be an expert as it relates to the lens catalogues across all the FYi brands
• Work in a collaborative and organized manner that facilitates the resolution of questions and ultimately delivers orders to the patients
• Work cohesively with the priority team across all shifts to prioritize, delegate and divide daily tasks so that results are delivered productively and efficiently
• Take pride and ownership in the lab’s products and overall quality

As the Successful Candidate, You Have

• 5 plus years of optical experience, preferably in a fast-paced optical environment
• Experience with ophthalmic laboratory equipment, (i.e. lensometer) and quality assurance procedures
• Expert understanding of optical products and processes as it relates to the flow of work through the lab from order receipt to shipping.
• A passion for delivering the best optical products to the patient
• Licenced Optician Is Preferred

Why You Should Join Us

Delta Ophthalmic Laboratory, a division of FYihealth group, is our Canadian-owned ophthalmic lens manufacturing facility and distribution centre. At the Delta Ophthalmic Laboratory, we use the latest technologies, software and manufacturing techniques to create the highest quality lenses for our patients across North America.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $55,300.00 - $70,000.00 annually considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.