Optical Associate - 1 year Contract role

FYidoctors; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading eyecare provider in Vancouver is seeking an Optical Associate for a 1-year contract position. You will welcome patients, assist with eyewear selection, and manage appointments. The ideal candidate has retail customer service experience and a passion for helping patients. Competitive wages and a benefits package are offered for this role, with an expected pay range of $19.19-$22.51 per hour.

Benefits

Quarterly bonuses

Comprehensive benefits package

Ongoing training and development

Qualifications

• Previous experience in a customer-facing environment preferred.
• Optical experience is an asset.
• Passionate about customer service.

Responsibilities

• Welcome patients and provide excellent service.
• Educate clients on eyewear choices.
• Assist with the selection of frames.
• Interpret optical prescriptions from optometrists.
• Perform frame and facial measurements.
• Place Contact Lens orders and assist with fittings.
• Manage appointment bookings and billing.

Skills

Customer service

Communication

Technology proficiency

Multi-tasking

Job description

Overview

Our FYidoctors Campus - UBC clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Optical Associate.

This position is a 1 year contract role (October 2025 - October 2026) working 30-40 hours per week. Our clinic is open Monday to Friday.

If you have great retail customer service experience and are looking for your next role, we'd love to hear from you! Come and join us at our clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.

What Will You Be Doing?

• Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience
• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client's aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients'
• Placing Contact Lens orders and assisting with fittings
• Communicating with patients in person, by phone and by email
• Billing the patient, their medical service provider and other third parties
• Managing appointment bookings, prescription printouts and billing and payments

What Do You Bring?

• Previous experience in a customer-facing, preferably retail environment preferred
• Previous optical experience is considered an asset
• Passionate about customer service
• A high level of comfort using technology and computers
• A great communicator who can provide exceptional patient care
• Ability to multi-task in a fast-paced environment

How You\'ll Benefit

• Excellent wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you\'re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you\'ll have a meaningful impact on people\'s lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

Compensation and About the Role

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $19.19-$22.51 per hour considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team\'s overall well-being and growth.