Optical Associate

FYidoctors; City of Moncton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Moncton is seeking an Optical Associate to join their team. Responsibilities include welcoming patients, educating clients about eyewear, and managing appointments. Ideal candidates will have customer service experience and a passion for patient care. This is a full-time position with excellent wages and a comprehensive benefits package.

Benefits

Excellent wages including quarterly bonuses

Comprehensive benefits package

Ongoing training and development opportunities

Qualifications

• Previous experience in a customer-facing, preferably retail environment.
• A passionate approach to customer service.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Educating clients about eyewear choices.
• Informing patients about corrective eyewear solutions.
• Interpreting optical prescriptions.
• Performing frame and facial measurements.
• Placing Contact Lens orders.
• Communicating with patients in person and by phone.
• Managing appointment bookings and billing.

Skills

Customer service experience

Communication skills

Comfort using technology

Multi-tasking ability

Job description

Overview

Our FYidoctors Moncton clinic is looking for someone with exceptional skills and experience to join us as our newest Optical Associate. This is a full-time role working 30-40 hours per week. Our clinic is open Monday to Friday. If you have great retail customer service experience and are looking for your next role, we'd love to hear from you and welcome you to our clinic as our newest Optical Associate to help us make an impact on the lives of our patients every day.

You will play a critical role within FYidoctors and are crucial to our success by delivering world-class service to our patients. You'll often be the first point of contact with the public, so you must bring your passion for people and your drive to deliver an exceptional customer experience. With your help, we'll continue to have a positive impact on our current patients' health and well-being, as well as the patients we haven't yet met.

What Will You Be Doing?

• Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience
• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client's aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients'
• Placing Contact Lens orders and assisting with fittings
• Communicating with patients in person, by phone and by email
• Billing the patient, their medical service provider and other third parties
• Managing appointment bookings, prescription printouts and billing and payments

What Do You Bring?

• Previous experience in a customer-facing, preferably retail environment
• Previous optical experience is considered an asset
• Passionate about customer service
• A high level of comfort using technology and computers
• A great communicator who can provide exceptional patient care
• Ability to multi-task in a fast-paced environment

How You'll Benefit:

• Excellent wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us. Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.