Ops Support Representative Shipment Resolution

Purolator; Hamilton; On-site; CAD 60,000 - 80,000; Part time

Job summary

Purolator is seeking a Support Representative for Shipment Resolution in Hamilton. The role involves resolving package issues, ensuring efficient logistics, and engaging with customers and colleagues. Ideal candidates should have 3 months of customer service experience and be familiar with operations management practices. This position is part-time with a pay rate of $20.87/hour, and contributes to a team committed to diversity and inclusion.

Qualifications

• 3 months experience in customer service.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues.
• Scan, sort, and reorganize undelivered freight and process freight damages.
• Prepare packages for redelivery, including tracking data and labels.

Skills

Operations Management

Operations Planning

Shipping and Receiving Operations

Tools

Salesforce

Job description

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Date: 23 Jul 2025

Location: Mount Hope, ON, CA, L0R 1W0

Opportunities delivered
Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.

Shift: Monday to Friday: 3:30pm – 7:30pm (20 hours/week)

Pay Rate: $20.87/hour

Description

The Support Representative, Shipment Resolution, resolves problems and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Additional Responsibilities

Education

Experience

3 months experience in customer service

Skills

• Operations Management
• Operations Planning
• Operations Procedures
• Shipping and Receiving Operations

POSTING DETAILS

Location: 492 - Mount Hope

Hours of work: Monday to Friday; 3:30pm - 7:30pm (20 hours per week)

Working Conditions: Warehouse Environment

Posting Number: 67296

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications. This AI Tool helps automate stages like resume screening and skills assessments, expediting initial communication. Any personal information shared will be used strictly for recruitment purposes and in compliance with privacy laws. If you have questions, contact: [e-mail]

We recognize that our employees and their families are key stakeholders. We will only be successful if we provide a safe and healthy workplace and have the right people in the right roles with the support they need. We hire for attitude and train for skills. To learn more about us and our values, visit www.purolator.com.

Every day, our employees connect with one another and our customers to make a positive community impact.

Job Segment: Shipping and Receiving, Customer Service Representative, Operations, Customer Service