Ops Support Rep Shipment Resolution

Purolator Inc; Northwestern Ontario; On-site; Full time

Job summary

Join a leading provider of logistics solutions in Canada as a Support Representative in Thunder Bay. This role offers you the chance to resolve shipment issues while developing customer service skills in a fast-paced warehouse environment. You'll be part of a dedicated team focused on delivering customer promises while enjoying a competitive salary and benefits package.

Benefits

Competitive Salary

Comprehensive Benefits Package

Pension Plan

Employee Family Assistance Program

Employee Shared Ownership Program

Employee Discounts

Qualifications

• 3-12 months customer service experience preferred.
• 3-12 months retail experience preferred.
• Professional communication skills, both oral and written.

Responsibilities

• Resolve problems with shipments and returns.
• Communicate positively with customers and colleagues.
• Track completed customer shipments using computer applications.

Skills

Operations Management

Operations Planning

Shipping and Receiving Operations

Job description

Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.

Since its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Apply today!

Working Hours : Monday to Saturday availability required, varying shifts. 20 hours (guaranteed) per week.

Wage : $20.93 per hour

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

Contact customers or colleagues to obtain and enter package information or resolve delivery issues

Scan, sort, and reorganize undelivered freight and process freight damages

Prepare packages for redelivery (tracking data, labels, repackaging, etc.)

Inspect damaged packages

Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs

Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Additional Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Listening to customers and key partners
• Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time / attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Requirements

• Key Areas of Focus
• Ability to problem solve
• Excellent in relationship building
• Experience and adaptation to using technology
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology / POS system Experience preferred
• Ability to lift 70lbs
• Ability to stand for 3 hour intervals
• Professional communication skills : oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
• Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Experience

3 months experience in customer service

Skills

Operations ManagementOperations PlanningOperations ProceduresShipping and Receiving Operations

POSTING DETAILS

Location : 510 - Thunder Bay

Working Conditions : Warehouse Environment

Posting Number : 67249

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

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