Ops Support Rep Shipment Resolution

Purolator; Brantford; On-site; CAD 100,000 - 125,000; Part time

Job summary

A leading logistics company is seeking a Support Representative in Shipment Resolution to address customer and delivery issues at their Brantford terminal. Candidates should have at least 3 months of customer service experience and be comfortable in both warehouse and office environments. The role offers a flexible 17.5 hours per week with a pay rate of $20.87 per hour.

Qualifications

• 3 months experience in customer service.

Responsibilities

• Contact customers or colleagues to resolve delivery issues.
• Prepare packages for redelivery including tracking data and labels.
• Scan and sort undelivered freight.

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

Tools

Salesforce

Job description

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Date: 17 Jul 2025

Location:

Brantford, ON, CA, N3T 5L7

Opportunities delivered
Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.

Description

Brantford, ON

Shift: 17.5h/week variable shift hours, flexibility needed

Pay-rate: $20.87 per hour

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Additional Responsibilities

Education

Experience

3 months experience in customer service

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

POSTING DETAILS
Location: 052 - Brantford
Working Conditions: Warehouse Environment; Office Environment

Posting Number: 67261
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: [e-mail]

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Job Segment: Shipping and Receiving, Customer Service Representative, Operations, Customer Service