Opportunities for Bilingual Customer Service Representative

J.D. Irving, Limited; Dieppe; On-site; CAD 40,000 - 50,000; Full time

Job summary

A transportation company in Dieppe, NB, is seeking a Bilingual Customer Service Representative. The role involves responding to customer inquiries and ensuring satisfaction. Ideal candidates will have strong communication skills in both French and English. This position offers a dynamic work environment with competitive benefits including health plans, vacation, and fitness reimbursements.

Benefits

Flexible health plans

RRSP matching program

Three weeks' paid vacation

Onsite fitness center

Qualifications

• Bilingualism in French and English is mandatory.
• Exceptional communication skills are required.
• Post-secondary education and call center experience are assets.

Responsibilities

• Respond to inbound inquiries professionally and promptly.
• Achieve first call resolution through effective problem-solving.
• Enter pickups and deliveries accurately and timely.

Skills

Verbal communication

Written communication

Problem-solving

Bilingualism in French and English

Ability to multitask

Education

High School diploma

Tools

Microsoft Office

AS400 system

Job description

With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company across Atlantic Canada, Quebec, Ontario, and the northeastern United States. This growth has been driven by our professional and dedicated team of 1900 employees, drivers, and owner-operators, as well as our Company Values that drive our Superior Quality Service.

Midland Transport is seeking a motivated Bilingual Customer Service Representative based at our Head Office in Dieppe, NB.

We are looking for someone with the drive to go above and beyond in providing Superior Quality Service for our customers. The successful candidate will be responsible for providing one-call resolution by responding to inquiries via our toll-free customer service line and website.

The position is Monday to Friday day shift.

Benefits of Joining Midland:

• Dynamic, safe, and rewarding work environment
• Flexible health, drug, dental, and vision plans
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, including gym memberships, fitness classes, or online workout programs
• Three weeks' paid vacation
• Free parking, an onsite 24/7 fitness center, and an onsite cafeteria

Qualifications:

• Minimum High School diploma
• Bilingualism in French and English (mandatory)
• Exceptional verbal, written, and listening communication skills
• Strong problem-solving abilities
• Ability to work effectively with internal and external customers
• Ability to handle multiple tasks in a fast-paced environment
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office suite
• Knowledge of telephone systems and AS400 system (asset)
• Post-secondary education and call center experience in a fast-paced environment, with knowledge of the transportation industry, are assets

Responsibilities:

• Respond to inbound inquiries professionally and promptly, ensuring customer satisfaction
• Achieve first call resolution through effective problem-solving and call handling
• Enter pickups and deliveries accurately and timely
• Coordinate special freight movements, trace shipments, and research adjustments
• Provide excellent customer service aligned with company values and policies
• Support team members and contribute to team efforts