Opportunities : Business Navigator (46059)

Tyler Data & Insights; Halifax; On-site; CAD 80,000 - 100,000; Full time

Job summary

The Office of Service Efficiency in Halifax seeks a Business Navigator to support businesses in opening and operating successfully. The role involves personalized client management, strategic sessions, and maintaining client engagement records, while adhering to performance targets. Successful candidates will bring proven customer service skills and the ability to handle complex clients effectively.

Benefits

Defined Benefit Pension Plan

Health Insurance

Vacation

Employee Assistance Programs

Career Development Opportunities

Qualifications

• Significant experience in customer service and client relationship management.
• Proficient with Microsoft Office and CRM systems.
• Experience in supporting diverse clients and managing complex situations.

Responsibilities

• Provide one-on-one personalized client management support.
• Complete assessments of business needs to ensure success.
• Maintain a client management database for business engagement.

Skills

Customer Service

Client Relationship Management

Analytical Thinking

Adaptability

Communication

Teamwork

Job description

Department : Office of Service Efficiency

Location : HALIFAX

Type of Employment : Permanent

Union Status : Exclusion Non Union NSPG

Closing Date : 22May25(Applications are accepted until 11 : 59 PM Atlantic Time)

About Us

The Office of Regulatory Affairs and Service Effectiveness (the Office) was established in 2015 to develop and implement a regulatory reform and modernization agenda in Nova Scotia. It began its work with a focus on reducing barriers to doing business in Nova Scotia and has since expanded its scope to include other groups including physicians and citizens.

It delivers on its mandate through its work in three primary areas : 1) by providing an independent assessment of regulatory proposals against best practice principles which includes measuring the financial impact of individual regulatory proposals for costs or savings 2) improving service provided by government to support regulatory compliance and 3) working with partners including government partners in aligning regulatory approaches.

The Office is a central agency with the Premier serving as its Minister. Our work to improve and modernize Nova Scotias regulatory environment is an important contributor to the provinces broader economic strategy and has been nationally recognized for its work.

About Our Opportunity

As the Business Navigator you will provide business with one on one personalized client management support to ensure businesses are successful in opening and or operating their business.

Primary Accountabilities

Some of the primary accountabilities in this role include :

• Completing indepth assessments of business needs to ensure success.
• Securing critical resources and information quickly to meet the needs by leveraging internal and external relationships and sourcing resources and information directly
• Proactively contacting businesses to ensure a positive relationship and ongoing business success.
• Maintaining a client management database detailing all business engagement information and activities for each client to ensure continuity of service and providing the ability for the Office to produce insightful management reports.
• Participating in strategic sessions with senior RSE and other government staff to make recommendations on how to improve service protect businesses confidential information and reduce burden.
• Acting as a senior resource who works and makes decisions independently on the best way to support your business clients.
• Providing regular status reports to the business on key activities.

Qualifications and Experience

To be successful in this role the Business Navigator must have significant and proven customer service and client relationship management skills and experience supporting a wide range of diverse clients and complex situations.

The successful candidate will have extensive experience in the following areas :

• customer service and relationship management and expertise directly supporting a wide range of diverse clients including very complex client situations.
• meeting team individual and client satisfaction performance targets.
• building and managing longterm relationships with clients

They must also be proficient with Microsoft Office software and Customer Relationship Management (CRM) systems and tools.

Leadership competencies required at this level of work are :

Analytical Thinking Adaptability andFlexibility Attention to Detail Outcome Focused Effective Interactive Communication Teamwork and Collaboration and Intercultural and Diversity Proficiency.

We will assess the above qualifications and competencies using one or more of the following tools : written examination standardized tests oral presentations interview(s) and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here : Benefits for government employees.

Working Conditions

Work within an office environment.

Occasional travel within the province as required.

What We Offer

• Career Development where you have access to career guidance tools resources and ongoing training for every stage of your career.
• Engaging workplace : our Employees feel valued respected connected and tuned in we have forwardthinking policies and strategies.
• Countless career paths.

Pay Grade : EC 08

Salary Range : $2568.73 $3210.91BiWeekly

Employment Equity Statement :

Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are underrepresented. If you are a member of one of these equity groups you are encouraged to selfidentify on your electronic application.

Current government employees may access this posting through the link below :

PLEASE NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to

Key Skills

Business Intelligence,Sales Experience,Compliance Management,Risk Management,Cold Calling,Lean Six Sigma,Upselling,Business Management,Regulatory Reporting,SAP Supply Chain Management,Economic Development,Product Development

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 2568 - 3210

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