Operator, Security Operations Centre- Security & Investigation

Scotiabank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join Scotiabank as an Operator in their Security Operations Centre, where you will help manage risk, ensure compliance with regulations, and support critical incident responses. This contract role in Toronto offers a competitive rewards package and a collaborative work environment focused on inclusion and performance.

Benefits

Performance bonus

Employee Share Ownership Program

Pension Plan Matching

Health Benefits from day one

Career development opportunities

Qualifications

• Preferred experience in security, dispatching, or call centre operations.
• High degree of English fluency required, French/Spanish as a plus.
• Knowledge of Canadian Retail Banking products preferred.

Responsibilities

• Support monitoring and analysis of incoming requests impacting security.
• Triage and action requests from stakeholders.
• Maintain liaison with law enforcement and FIs.

Skills

Critical Incident Management

Customer Service

Law Enforcement

Information Technology

Fluency in English

Microsoft Suite

Education

Undergraduate degree or college diploma

Tools

Bank IT applications

Security controls

Job description

Operator, Security Operations Centre- Security & Investigation-1 Year Contract

Join to apply for the Operator, Security Operations Centre- Security & Investigation-1 Year Contract role at Scotiabank

Operator, Security Operations Centre- Security & Investigation-1 Year Contract

Join to apply for the Operator, Security Operations Centre- Security & Investigation-1 Year Contract role at Scotiabank

Requisition ID: 229063

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Security Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support the monitoring, collection, and compilation of incoming requests to identify issues which may impact the Bank. Analyze identified issues, trends, and risks and coordinate appropriate response based on established criteria. Disseminate findings to create a common operating picture and situational awareness to key stakeholders.
• Use established criteria to identify, categorize and process information of relevance to risk exposure. Disseminate information through verbal and written incident notifications and summary reports to management and stakeholders.
• Use established criteria and process to intake, triage, and action requests from internal and external stakeholders who require support from Corporate Security. Assess risk, identify trends, collect supporting documents, and conduct effective risk mitigation practices throughout the process of documentation and escalation.
• Operationalize the retrieval and preparation of evidence and supporting documents for use by internal customers and external partners, in order to mitigate potential financial and reputational loss.
• Establishes and maintains a liaison with law enforcement agencies and other financial institutions (FIs) to foster collaboration in the investigation of criminal acts against the Bank,and in the resolution of problems affecting Bank security as a whole.
• Utilizes systems used in the prevention, detection, analysis, and response to incidents which impact, or have the potential to impact, Scotiabank employees, clients or assets.
• Provides support to the Security Operations Centre as required or as directed by Management.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Maintain current knowledge of bank policies and regulations and comply with legal and regulatory requirements globally.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
  
  

Skills

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Undergraduate degree, college diploma and/or equivalent related experience preferred
• Experience in Critical Incident Management, Security, Law Enforcement, Financial Services, Dispatching, Call Centre, Customer Service or Information Technology is preferred.
• Working knowledge of Bank IT applications, systems, and security controls.
• Working knowledge of Canadian Retail Banking products and services
• Proficient in Microsoft Suite
• High degree of fluency in English required with excellent written communication skills; French/Spanish desirable.
  
  

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.
  
  

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking

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