Operator - Central Communications

Njoyn; Newmarket; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a Central Communications Operator to enhance patient access and support services. This role involves managing inquiries, dispatching services, and ensuring effective communication within a dynamic healthcare environment. With a commitment to quality care and patient safety, the organization fosters an inclusive atmosphere where teamwork and compassion thrive. If you are passionate about providing exceptional service and making a difference in the lives of patients and families, this is the perfect opportunity for you to contribute to a vital healthcare team.

Qualifications

• 1 year experience in a Call Centre environment required.
• Knowledge of hospital information systems is essential.

Responsibilities

• Handle inquiries related to locating staff/patients via phone or in-person.
• Dispatch and coordinate Environmental and Transport Services.

Skills

Call Centre Experience

Interpersonal Skills

Communication Skills

Hospital Information Systems Knowledge

Problem Assessment Skills

Customer Service

Leadership Skills

Confidentiality Knowledge

Education

Grade 12 Education

Community College Course in 911 and Emergency Services Communications

Job description

Patient Access (Central Communications, Registration & Booking)

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Central Communications Operator is responsible for handling all internal and external inquiries related to locating physicians/staff/patients via face-to-face interaction at the Information desk or via phone. The Central Communications department is accountable for initiating the response to all Emergency Codes/situations immediately.

Primary Responsibilities

The Central Communications department is responsible and accountable for the effective dispatching and coordination of Environmental Services and Transport Services staff in accordance with current standards of practice. The Central Communications department houses keys/badges for staff sign out and can assist with booking of meeting rooms.

Skills & Abilities

1. Minimum of 1 year current related experience in a Call Centre environment
2. Previous experience in a hospital setting is an asset
3. Previous experience on a console and paging system is an asset
4. Demonstrated ability in interpersonal and communication skills
5. Demonstrated professional and courteous telephone mannerism
6. Demonstrated knowledge and understanding of hospital information systems
7. Demonstrated knowledge of Environmental Services, Transport and Linen departments is an asset
8. Regular attendance is a requirement of the position as is the ability to work shift work, weekends and overnights to accommodate specific components of the job
9. Demonstrated knowledge of confidentiality and FIPPA laws that apply to hospitals
10. Demonstrated excellence in communication, both written and verbal
11. Demonstrated problem assessment skills
12. Demonstrated commitment to customer service and teamwork
13. Demonstrated individual leadership skills
14. Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment
15. Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
16. Models behaviour that is aligned with the values of Southlake Regional Health Centre
17. Always with compassion
18. Power of many
19. Serve with purpose
20. Every voice matters

Qualifications

1. Minimum Grade 12 education
2. Graduate from a Community College course in 911 and Emergency Services Communications preferred

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.