Operations Training Architect for Sales & Service Excellence

UFA Limited; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

UFA is seeking an Operations Training Advisor to support the development and execution of targeted training programs, resources and tools that enhance sales and service of our agricultural products. The role collaborates with stakeholders to identify needs, create content, and deliver e-courses, in-store, classroom training and webinars across the network.

The ideal candidate has a background in Adult Education or HR, 5 years of training experience, strong communication, and willingness to

Qualifications

• Post-secondary education in Adult Education, Human Resources or other relevant Business Management area.
• 5 years of relevant training experience.
• Agricultural & Petroleum experience and knowledge is strongly preferred.
• Solid knowledge of adult learning theory and application, e-learning design, development and delivery.
• Familiarity with e-learning authoring tools.
• Proven ability to gather, analyze, and synthesize information to provide fit for purpose recommendations in order to achieve desired outcomes.
• Strong communication skills, both verbal and written, with the ability to lead and inspire learners through all communication channels.
• A valid driver's license is required. Ability to travel throughout the UFA network extensively (50% - 80% of time per business needs) throughout the UFA network.
• Intermediate level Microsoft Office Suites. Must be proficient in Word, Excel, Adobe and Teams

Responsibilities

• Build effective relationships with business unit leaders and SMEs to evaluate business requirements, identify and prioritize the development of learning resources and programs to meet business needs.
• Perform end-to-end e-learning resource development and instructor led training to deliver integrated, comprehensive solutions that transfer agricultural product knowledge that supports overall sales and service.
• Coordinate vendor training and/or lead in house training workshops in the field to support and develop product knowledge.
• Manage the day to day operations of the training programs including creating and maintaining student curriculums, reporting, and general administration and responding to employee inquiries.
• Create, maintain and update process documentation for the systems for reference and training purposes.
• Perform other duties as requested.

Skills

Adult learning theory

E-learning design

Communication skills

Travel readiness

Microsoft Office

Education

Post-secondary education in Adult Education, Human Resources or other relevant Business Management area

Tools

Microsoft Office Suite

Word

Excel

Adobe

Teams

Job description

UFA is seeking an Operations Training Advisor to support the development and execution of targeted training programs, resources and tools that enhance sales and service of our agricultural products. The role collaborates with stakeholders to identify needs, create content, and deliver e-courses, in-store, classroom training and webinars across the network.

The ideal candidate has a background in Adult Education or HR, 5 years of training experience, strong communication, and willingness to