Operations Technician I

TierPoint, LLC.; Golden Horseshoe; On-site; Full time

Job summary

An established industry player is seeking an Operations Technician I to join their dynamic team. This entry-level position requires a blend of technical skills and a strong customer service orientation. The ideal candidate will be detail-oriented, capable of problem-solving independently, and able to manage multiple tasks in a fast-paced environment. Responsibilities include assembling hardware, running diagnostics, and providing support for customer issues. Join this innovative firm and contribute to exciting projects in the data center industry while developing your career in a collaborative and supportive atmosphere.

Qualifications

• Strong customer service background required.
• Ability to prioritize and organize effectively.

Responsibilities

• Assemble and build hardware to meet specifications.
• Run diagnostic tests and assist in equipment installation.

Skills

Technical Problem Solving

Customer Service

Organizational Skills

Communication Skills

Ability to Work Independently

Education

High School Degree

Associate Degree or Equivalent Experience

Tools

MS Office Suite

Windows-based Applications

Job description

Overview

The Operations Technician I requires basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment, and organizational tasks.

Responsibilities

• Assemble/build hardware to meet client/service order specifications.
• Test in-stock hardware to determine functional status.
• Run diagnostic suites on servers.
• Assist in the installation, racking, and cabling of equipment.
• Run, terminate, and test cables.
• Demonstrate proficiency with operations applications: e-mail, MS Office, etc.
• Equipment monitoring.
• Provide remote hands and eyes support for customer issues/concerns.
• Hardware setup and troubleshooting skills.
• Ability to react to alarms and escalate all issues.
• Perform regular facility security and operational walk-throughs for issue identification, reporting, and documentation.
• Be available to work shifts as needed.
• Provide quality internal and external customer service surrounding the Company values.
• Other duties as assigned.

Qualifications

• High School degree
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Two years of working experience in a customer service/help desk environment and IT-related certifications
• Associate degree, or equivalent experience
• Prior experience particularly in the data center industry

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors - i.e., budgetary requirements.

Pay Range $19.91 - $29.87