Operations Technical Writer - 12 month contract

Teva Pharmaceutical; Whitchurch-Stouffville; On-site; CAD 60,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Disability insurance

Life insurance

Retirement savings program

Employee stock purchase plan

Job summary

Teva Canada is seeking an Operations Technical Writer to support the Manufacturing team in a GMP-regulated setting. You will create, revise, and maintain controlled manufacturing documentation while assisting investigations related to deviations and quality events.

The role emphasizes clear technical writing, problem-solving, and cross-department collaboration to drive compliance and operational excellence.

Qualifications

• Experience authoring and revising controlled GMP documentation.
• Strong technical writing and editing skills.
• Knowledge of cGMP and regulatory expectations.
• Proficiency with Microsoft Office applications.

Responsibilities

• Author, revise, and maintain controlled GMP documentation (SOPs, WIs, forms, training materials).
• Lead investigations of deviations, non-conformances, and quality events; gather data from batch records and equipment logs.
• Prepare investigation reports and support timely CAPA closures.
• Develop and update training materials; promote standardization of manufacturing documentation.

Skills

Technical writing

GMP knowledge

Attention to detail

Communication skills

Microsoft Office proficiency

Education

College Diploma in Science

Bachelor's Degree in Science/Engineering

Tools

TrackWise

Veeva

MasterControl

Microsoft Visio

Job description

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Our Team, Your Impact

We are seeking an Operations Technical Writer to support our Manufacturing team in a GMP-regulated pharmaceutical production environment. In this role, you will be responsible for creating, revising, and maintaining controlled manufacturing documentation while supporting investigations related to deviations, non-conformances, and quality events. This position is ideal for someone who enjoys technical writing, problem-solving, and collaborating across multiple departments to drive compliance and operational excellence.

How You’ll Spend Your Day

Technical Documentation

• Author, revise, and maintain controlled GMP documentation, including:
  • Standard Operating Procedures (SOPs)
  • Work Instructions (WIs)
  • Job Aids
  • Equipment Manuals
  • Cleaning Procedures
  • Manufacturing Support Documents
  • Forms and Templates
  • Training Materials
• Ensure documents meet site quality standards, formatting requirements, and regulatory expectations.
• Translate complex technical processes into clear and user-friendly instructions for operational personnel.

Investigations & Quality Support

• Lead and support investigations involving manufacturing deviations, non-conformances, procedural events, equipment issues, and quality concerns.
• Gather and assess information from batch records, equipment logs, electronic systems, environmental data, and employee interviews.
• Perform Root Cause Analysis (RCA) using tools such as:
  • 5 Whys
  • Fishbone Diagrams
  • FMEA
• Assess impact on product quality, compliance, patient safety, and operational performance.
• Author investigation reports and support timely closure of quality events and CAPAs.

Training & Continuous Improvement

• Develop and update training materials.
• Partner with subject matter experts to document best practices and manufacturing standards.
• Support document lifecycle management within electronic quality management systems.
• Promote consistency and standardization across manufacturing documentation.

Your Skills and Experience

Required

• College Diploma in Science or a related discipline.
• Minimum 1 year of experience in a GMP-regulated pharmaceutical, biotechnology, medical device, or manufacturing environment.
• Experience authoring and revising controlled documentation.
• Strong technical writing and editing skills.
• Knowledge of Good Manufacturing Practices (cGMP).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Visio).

Preferred

• Bachelor's Degree in Science, Engineering, or a related field.
• 4+ years of pharmaceutical manufacturing experience, preferably in oral solid dosage manufacturing.
• Experience using quality systems such as TrackWise, Veeva, MasterControl, or similar platforms.
• Experience conducting investigations and developing CAPAs.

Knowledge & Skills

• Technical Writing Excellence
• Root Cause Analysis & Investigations
• Critical Thinking & Problem Solving
• Attention to Detail
• Document Control & Quality Systems
• Knowledge of Health Canada, FDA, ICH, and PIC/S GMP requirements
• Understanding of oral solid dose manufacturing processes, including dispensing, granulation, compression, coating, encapsulation, packaging, and cleaning

How We’ll Take Care of You

At Teva Canada we provide a rewarding and collaborative work experience, with career growth and development opportunities for employees, in a safe and caring environment! The typical hiring range for this position is $60,480-$75,600. The base pay offered may vary depending on job-related knowledge, skills, experience, education, and internal equity. In addition to base salary, this role may qualify for an annual bonus based on employment type. Certain positions may also be eligible for a sales commission structure as part of the overall compensation package. Beyond base pay, Teva also offers a comprehensive suite of wellness and benefits programs tailored to role and employment type, that continue to rank among the best in our industry! Our competitive offerings are designed to provide flexibility, security, and meaningful choices, empowering employees to thrive both personally and professionally throughout their journey with us.

As part of our commitment to well-being, employees may have access to:

• Teva Canada’s choices Benefit Plan including Health, Dental, Disability, Life Insurance
• Employee Assistance Program & Virtual Health Programs
• Retirement Savings Programs
• Employee Stock Purchase Plan (ESPP)
• Time for yourself or those you care about, through paid time for Vacation, Wellness days, Care/Sick days, Teva Days and Volunteer Days
• Education Assistance Program
• Recognition programs such as Employee Service Awards
• Employee Discounts
• And much more!

More exciting details on the specific total rewards offerings to be provided at the offer stage depending on the position and employment type hiring for. This position will fill a current vacancy and Teva Canada may use an artificial intelligence (AI) system to assist with the initial screening and evaluation of job applications by analyzing for relevant skills, professional experience, and education, that best match the posted job qualifications. It is important to note that all final decisions in this process are made by a member of the hiring team.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.