Operations Team Lead @ Woodlands [Full-time / Gross Up to $3420 per month]

Persolkelly; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Alberta is seeking a Team Lead to motivate a dynamic frontline team, ensuring exceptional service and smooth daily operations. The ideal candidate will have supervisory experience, strong multitasking abilities, and be able to effectively communicate and manage operational tasks in a fast-paced environment.

Qualifications

• 1-2 years of supervisory experience in operations or customer service.
• Strong multitasking abilities and excellent communication skills.
• Ability to manage sensitive information with discretion.

Responsibilities

• Assist in overseeing ground operations and staff management.
• Address operational issues and ensure adherence to safety protocols.
• Prepare and submit daily reports and documentation.

Skills

Multitasking

Attention to detail

Communication

Education

GCE A Level or Diploma

Job description

Join us as aTeam Lead,where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

• Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination

• Address operational issues swiftly and make timely decisions to reduce disruptions

• Ensure adherence to safety protocols, security measures, and operational procedures

• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)

• Handle emergencies and critical situations, executing contingency plans as per SOPs

• Maintain and ensure the functionality of office and communication equipment

• Prepare and submit daily reports and documentation as required

• Undertake additional tasks as assigned by the Supervisor
  

Key Requirements:

• Minimum of GCE A Level or Diploma in any field

• 1-2 years of supervisory experience, preferably in operations or customer service

• Strong multitasking abilities, attention to detail, and excellent communication skills

• Ability to manage sensitive information with discretion and uphold confidentiality
  

Interested applicants, please email to [e-mail]

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R1103939
EA Personnel Name: Ng Hui Jun