Operations Support Team Member

Morgan Air Services Co. Ltd; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic and customer-focused team as a Ramp Agent at a leading aviation services company. In this role, you will provide exceptional service to guests and clients while maintaining the cleanliness of the hangar and assisting with luggage. The ideal candidate thrives in fast-paced environments, is detail-oriented, and possesses a strong commitment to safety and teamwork. Enjoy a flexible work environment with a range of benefits designed to support your well-being. If you are passionate about aviation and customer service, this is the perfect opportunity for you!

Benefits

Employee Wellness Plan

Employee Assistance Program

Comprehensive Health Benefits

Qualifications

• Legally able to work in Canada and possess a valid class 5 driver's license.
• Previous aviation experience is considered an asset.

Responsibilities

• Provide exceptional customer service to guests and clients.
• Maintain cleanliness of hangar and assist clients with luggage.
• Perform outdoor grounds maintenance and adhere to safety policies.

Skills

Customer Service

Attention to Detail

Communication Skills

Time Management

Self-Motivation

Education

High School Diploma or GED

Tools

Forklift

Job description

OPERATIONS SUPPORT TEAM (OST) MEMBER

Air Partners is currently seeking a talented, customer service oriented and enthusiastic Ramp Agent to join our growing team. If you thrive in an extremely fast-paced, team oriented, results driven environment and are committed to continuous improvement and growth, we encourage you to apply.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Providing exceptional customer service to our guests, clients and internal team members;
• Maintain the cleanliness and tidiness of the Air Partners hangar space and office space;
• Assist clients with their luggage and belongings;
• Aircraft grooming;
• Stocking aircraft;
• Washing and detailing guest vehicles;
• Outdoor grounds maintenance, including snow removal;
• Adherence to corporate policies and standard operating procedures;
• As directed by the senior leadership team, perform a variety of duties that will contribute to the overall guest experience.

RELATED QUALITIES AND ATTRIBUTES:

• Attention to detail and ability to communicate effectively in high pressure situations;
• Professional, polite and personable approach to dealing with clients, guests, and employees;
• Ability to manage multiple priorities and deadlines effectively;
• Self-motivated with a solutions-focused approach to challenges and opportunities;
• Ability to work a variety of shifts to support our 24/7 operation;
• Ability to maintain strict confidentiality;
• Commitment to Safety, Customer Service, Teamwork and Continuous Improvement;
• Previous aircraft towing or forklift experience;
• A passion to make business fly!

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Legally able to live and work in Canada;
• A valid class 5 drivers license (non GDL) is required, and reliable transportation to and from our corporate offices;
• A clean drivers abstract;
• Able to obtain a YYC RAIC pass;
• Previous aviation experience considered an asset;
• High School Diploma or GED;
• Available for day, evening and weekend shifts as required.

COMPENSATION AND BENEFITS:

At Air Partners, we offer a wide range of benefits, such as an employee wellness plan, employee assistance program, and comprehensive health benefits. We understand that our employees have commitments outside of work, and we strive to offer a flexible and accommodating work environment.

TO APPLY:

To apply for this position, please visit our careers website.

*We thank all applicants; however, due to the volume of responses, only those selected for an interview will be contacted.

**Please note that this position does not lead to an Aircraft Maintenance Engineer or Pilot Position.