Operations Support Specialist

Robertson College; Edmonton; On-site; CAD 47,000 - 51,000; Full time

Benefits offered by this job

Work-Life Balance - Hybrid after_prob

Tuition assistance

$25 cell phone allowance

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match

Vision care

Opportunities to join campus Committe

Job summary

Robertson College in Edmonton is seeking an Operations Support Specialist to help keep the student journey running smoothly behind the scenes. This on-site, full-time role supports Scheduling, enrolments, and course records across Business & Technology and Community Services programs.

You will collaborate with Workforce, Academic Support, Admissions, and Financial Aid teams, manage schedules, enrollments, and textbooks, and assist with ad hoc projects to improve student experience.

Qualifications

• At least one year of work experience in business or post-secondary education.
• Ability to work in a diverse, inclusive student body.
• Ability to work independently, prioritize tasks, meet deadlines in a fast-paced environment.
• Strong communication and customer service skills.
• Self-motivated, detail-oriented with objective focus.
• Strong problem-solving, analytical thinking skills.
• Strong computer and digital literacy skills.
• Clear Criminal Record Check.

Responsibilities

• Assist the manager with scheduling adjustments and maintain up-to-date schedules.
• Coordinate instructor coverage for Career Preparation with the Workforce Team.
• Track and maintain records of all course assignments.
• Coordinate re-enrollment schedules for transfer credit assessments.
• Ensure instructors are enrolled in the LMS before course starts.
• Enrol students in the learning environment before course commencement, including special offerings.
• Maintain and update the centralized textbook database.
• Ensure availability of digital and hardcopy textbooks in collaboration with Academic Support.
• Process and manage purchase orders for classroom supplies with manager approval.
• Provide clear operational feedback to stakeholders.
• Support the manager with ad hoc projects and reports.

Skills

Scheduling

Record keeping

Communication

Customer service

Problem solving

Digital literacy

Multicultural sensitivity

Time management

Education

Post-secondary education

Tools

D2L LMS

Course development software

Job description

Robertson College is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Robertson’s mission is to empower our students with the most relevant training and up-to-date industry insights to thrive in a modern work environment. The Robertson team assists both during and after graduation to ensure students have the tools they need to succeed in a new career. Robertson team members serve as guides for our students on their career paths as they navigate their college and educational experiences.

ROLE OVERVIEW

Reporting to the Operations Manager, the Operations Support Specialist is a member of the Operations team and keeps the student journey running smoothly behind the scenes in our Schools of Business & Technology and Community Services. You’ll support the backend processes of these programs to ensure seamless delivery and a positive student experience.

You will work closely with our Workforce, Academic Support, Admissions, and Financial Aid teams, managing schedules, course records, and enrolments that your students rely on. This is an on-site, full-time role at our Edmonton campus (Monday–Friday), including scheduled reception coverage.

You will thrive here if you love keeping things organized, enjoy solving logistics puzzles, and take pride in getting the details right.

KEY RESPONSIBILITIES

Operations Support

• Assist the manager with ongoing scheduling adjustments as needed, ensuring schedules are maintained proactively and remain up to date.

• Collaborate with the Workforce Team to coordinate and confirm instructor coverage for Career Preparation.

• Accurately track and maintain records of all course assignments.

• Coordinate re-enrollment schedules for students undergoing transfer credit assessment.

• Ensure instructors are fully enrolled in the Learning Management System ahead of course start dates.

• Facilitate timely student enrollment in the learning environment prior to course commencement, including specialized offerings such as National Payroll Institute courses.

• Maintain and regularly update the centralized textbook database.

• Collaborate with the Academic Support Team to ensure the timely availability of required digital and hardcopy textbooks for students.

• Process and manage purchase orders for classroom supplies, securing manager approval as required.

• Communicate clear, accurate, and actionable operational feedback to internal and external stakeholders.

• Support the manager with ad hoc projects, reports, and administrative initiatives as required.

Collaborative & College Activities

• Maintain key performance indicators (KPIs).

• Participate in college, division, and program activities as required

• Attend departmental meetings.

• Participate proactively in performance appraisals.

• Support active interdepartmental cooperation with other departments such as Admissions, Financial Aid, and Workforce.

• Provide weekly reception coverage (approximately 4-5 hours per week), greeting clients, and answering phones.

• Perform other duties and special projects as assigned.

MINIMUM QUALIFICATIONS

• A minimum of one year of work experience within a business or post-secondary education setting.

• An understanding of the needs and ability to work in a diverse, inclusive, multicultural student body.

• Ability to work independently, prioritize work, manage deadlines, and coordinate tasks to meet end results in a fast-paced environment.

• Strong communication and customer service skills, and the ability to build and maintain effective working relationships with students, stakeholders, and team members.

• Highly self-motivated and self-directed; objective-oriented with strong attention to detail.

• Strong problem-solving, analytical, and critical thinking skills.

• Strong computer and digital literacy skills.

• A clear Criminal Record Check.

Additional Preferred Qualifications

• Post-secondary education.

• General or specific understanding of careers within healthcare, community service, business, and technology.

• Knowledge and experience with course development software and Learning Management Systems (i.e., D2L).

Job Types:

Full-time

Location:

Calgary

Schedule:

• 8 hour shift

• Monday to Friday

• Annual salary range: $47,000.00 - $51,000.00

WHY WORK WITH US

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We believe that having a diverse and inclusive workplace is not only the right thing to do but also what will take our team to the next level. Diversity is a strength that allows our team to reach new heights. Our team is as diverse as our learners, with individuals coming from a variety of different cultures, ethnicities, and backgrounds. From our front-line team members to the CEO, we are committed to creating an environment that respects each individual's background, experience, ideas and perspectives. Our dedication to creating an environment that is welcoming and inclusive of everyone, regardless of their age, race, ethnicity, religion, gender, sexual orientation, socio-economic background, physical ability, and other differences, is evident in the way we communicate, in our day-to-day actions, and in how we celebrate. Our culture is one of inclusion and respect, and we are committed to continuous growth and to creating and maintaining an environment of belonging. Don’t feel like you meet every requirement? We encourage you to apply anyways! Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement. We don't look for flawless checklists; we look for potential, passion, and purpose. As an education provider, we believe in growth and continuous learning. If you possess the drive and share our core values, your unique perspective might be exactly what our team is missing.

We offer:

• Work Life Balance- Hybrid work for most positions (after successful completion of probation).

• Career Development- opportunities for tuition assistance for professional growth and skill development

• $25 Cell phone allowance at hire for most employees

• Dental Care

• Disability insurance

• Employee assistance program

• Extended health care

• Life insurance

• Paid time off - Three weeks vacation at start, five personal days, two extra PTO days for #CelebrateEverything, MeTime for most employees every week.

• Paid time off for most positions over the Christmas holiday break (up to 3 days)

• RRSP match

• Vision care

• Opportunities to join campus committees: Social, DEI&B, Health and Safety and Artificial Intelligence - You can choose what you’re passionate about and let your leadership skills shine!

If you would like to request reasonable accommodations for the interview process, please let us know.

All applicants must be legally eligible to work in Canada. You will be required to provide documentation demonstrating your eligibility, such as a valid work permit or proof of Canadian citizenship or permanent resident status.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis.

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

We thank all applicants, but only those selected for an interview will be contacted.