Operations Support Engineer Tier 2

Digital Management Llc; Atherley; On-site; USD 60,000 - 90,000; Full time

Job summary

Join an innovative company as an Operations Support Engineer, where you'll provide essential technical support and contribute to the success of a dedicated team. This role involves troubleshooting and resolving technical issues while collaborating with team members and clients. With a commitment to excellence and a focus on security, this position offers a unique opportunity to work in a dynamic environment. If you have a passion for technology and a desire to make a difference, this could be the perfect role for you!

Qualifications

• 3+ years of operations support experience is required.
• Familiarity with various web servers and data center tools is essential.

Responsibilities

• Provide first and second level technical support for a third shift team.
• Log into servers, triage issues, and communicate with team members and customers.

Skills

Technical Support

Interpersonal Skills

Documentation Skills

Linux Operating Systems

Microsoft Server 2012

Data Center Monitoring

Education

3+ years of operations support experience

1+ years experience with a federal agency or contractor

3+ years in Information Technology

Tools

SCOM

IIS

Apache

WebLogic

JBOSS

Microsoft Clustering

Hyper-V

VMWare

Backup Software

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Operations Support Engineer to join us.

Duties and Responsibilities: The role primarily involves providing first and second level technical support for a third shift team. Responsibilities include logging into servers and devices, following documented instructions, triaging technical issues, escalating events, and communicating with team members and customers. The role requires familiarity with Microsoft Server 2012 and 2008, Linux operating systems, and data center monitoring tools like SCOM. Strong interpersonal, communication, and documentation skills are essential.

Qualifications

Education and Experience:

• 3+ years of operations support experience
• 1+ years experience with a federal agency or contractor
• 3+ years in Information Technology

Additional Requirements:

• Successful completion of a Public Trust background investigation and/or clearance
• Familiarity with IIS, Apache, WebLogic, JBOSS, enterprise storage, Microsoft clustering, Hyper-V, VMWare, backup software, and ITIL knowledge (Foundation certification preferred)

Citizenship: Must be a U.S. Citizen

Location: Atlanta, GA

Physical Requirements: Yes

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