Operations Support Coordinator

Kenco; London; On-site; CAD 50,000 - 65,000; Full time

Job summary

A logistics service provider in London, Ontario is seeking an Operations Support Coordinator to be the primary contact for customer inquiries and support internal teams. Responsibilities include managing customer onboarding, maintaining key performance indicators, and assisting with procurement tasks. Ideal candidates will have a Bachelor's degree and 2-4 years of relevant experience, with strong communication and organizational skills.

Qualifications

• 2-4 years of experience in customer service or operations coordination is required.
• Proficient in MS Office with strong communication skills across departments.
• Highly organized with attention to detail and able to manage multiple priorities.

Responsibilities

• Lead contact for customer service queries via phone, email, and ticketing.
• Maintain KPI targets and create reports for Management.
• Assist in customer onboarding and support procurement tasks.

Skills

Customer service

Administrative support

Communication

Organizational skills

Education

Bachelor’s degree in Business Administration or related

Tools

MS Office

CRM

ERP

Job description

About the Position

The Operations Support Coordinator serves as the primary contact for daily customer inquiries, ensuring prompt communication with customers through phone, email and ticketing systems. The role supports internal teams by leading customer onboarding, maintaining key performance indicators (KPI) and quarterly business reviews (QBR), and assisting with procurement and administrative tasks. The position is also responsible for greeting site visitors, coordinating meetings and events, and supporting cross-functional initiatives.

Functions

• Serves as the lead contact for day-to-day customer service queries. Answers phones, emails, CS Tickets and monitors and directs tickets and requests as needed.
• Maintains KPI targets for Customer Service performance.
• Sources data and creates reports and presentations for and related to KPI’s and QBR’s as requested by Management.
• Greets and assists site visitors, vendors, and guests.
• Performs customer onboarding including system setup and training, data entry, project planning and supporting Sales, IT and Client Services as requested.
• Supports procurement by ordering office supplies, enters purchase orders, maintains logs and approvals for Procurement and AP teams, and tracks and ensures receipt of inbound procurement items.
• Sorts mail / packages and delivers accordingly and prepares outgoing mail / packages.
• Generates financial and production reports as needed.
• Provides support to ensure all Certificates of Insurance for current and prospective vendors meet Kenco standards and are current.
• Plans employee events and coordinates meetings as requested by management.
• Updates various metric and communication boards.
• Cross trains in other roles for back-up assistance when needed.
• Completes miscellaneous tasks and projects as assigned by management.

Qualifications

Bachelor’s degree in Business Administration, Office Management or related required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested.

2-4 years of experience in customer service, administrative support, operations coordination or related required.

Strong communication skills with the ability to interact professional across departments and with clients.

Proficiency in MS Office required, previous experience working in CRM, ERP or ticketing systems preferred.

Highly organized with strong attention to detail and the ability to manage multiple priorities.

Competencies

Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his / her business and organization.

Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects.

Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.

Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.

Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.

Travel Requirements

This position is expected to travel approximately 25% or less.

A passport is not required, but recommended.

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