Operations Support Clerk - Part Time

Willson International Limited; Ontario; Remote; CAD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking company that values your strengths and offers a supportive work-from-home environment. As an Import Analyst, you will be the first point of contact for customers, providing vital shipment information and ensuring smooth operations. This role not only allows you to develop your skills but also offers flexibility and a strong emphasis on teamwork. With generous vacation time, family medical benefits, and opportunities for training and certifications, this position is perfect for those looking to grow in a dynamic setting. Embrace change and make a difference while enjoying a fulfilling career.

Benefits

Work-from-home environment

3 weeks paid vacation

Company-matching RRSP program

Family medical benefits

Training and certification coverage

Qualifications

• Requires a high school diploma and 1 year of customer service experience.
• Strong communication skills and MS Office knowledge are essential.

Responsibilities

• Track and trace shipments across multiple platforms.
• Manage incoming documents and communicate with customers.

Skills

Customer Service

MS Office Suite

Communication Skills

Document Management

Education

High School Diploma

Tools

ECM Systems

Email Communication

Job description

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes?

If you answer “yes” to any of these questions, then join our team of Import Analysts!

At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location

Part Time – Monday 6pm – 2am and Saturday 10am – 6pm

Key Qualifications

• High school Diploma is required
• Minimum 1 year in an administrative customer service role
• Working knowledge of MS Office Suite of products – in particular Word, Excel, database skills, Internet searching skills.
• Strong communication skills – verbal and written is required

Description of Role

The Operations Support Clerk is our first point of contact with our customers and their carriers. They provide critical shipment status information to our customers, carriers and our operations rating team.

• Tracking and tracing shipments across multiple online platforms
• Manage incoming documents through ECM and e-mail
• Dispatching shipment to preferred parties
• Communicate through email with customers and carriers on shipment status
• Answering and forwarding phone and email communications to the correct individuals, sorting and distributing emails
• All other duties as assigned

Why you’ll love it at Willson

• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• Company-matching RRSP program
• We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
• #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).