Operations Support Agent

Desjardins Group; Matane; On-site; CAD 40,000 - 70,000; Full time

Job summary

Une entreprise innovante recherche un professionnel dynamique pour effectuer diverses activités opérationnelles liées aux produits et services de caisse. Ce rôle essentiel implique le traitement de rapports, la validation de données et la gestion de documents, tout en garantissant la sécurité des transactions. En intégrant une équipe engagée, vous aurez la chance de contribuer à un environnement de travail inclusif et diversifié. Avec des avantages tels qu'un salaire compétitif, un plan de retraite et des vacances flexibles, cette opportunité est parfaite pour ceux qui souhaitent faire une différence tout en développant leur carrière.

Benefits

Salaire compétitif et prime annuelle

4 semaines de vacances flexibles

Régime de retraite à prestations déterminées

Assurance groupe incluant télémédecine

Remboursement des dépenses de santé et de bien-être

Qualifications

• Minimum de deux ans d'expérience pertinente dans un domaine similaire.
• Connaissance du français requise pour le poste.

Responsibilities

• Traiter et concilier divers rapports et demandes pour tous les secteurs de caisse.
• Effectuer des suivis avec les membres et les clients selon les procédures établies.

Skills

Connaissance des mesures de sécurité

Compétences en communication

Gestion de documents

Education

Diplôme d'études secondaires

Job description

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to:

• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.

• Input, validate, and save various data in the system.

• Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.

• Perform search requests; organize and produce requested information in accordance with established procedures.

• Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.

• As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.

• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.

• Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• High school diploma in a related field

• A minimum of two years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

• Knowledge of security measures, legal framework and internal controls

• Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities

Trade Union (If applicable)

CAISSE LA MATANIE (60024 / Conv_Col_00098) (2020-07-14 - )

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Administration (FG)

Unposting Date

2025-05-25