Operations Supervisor - Smalls and Hospitals

DHL Express; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

DHL Express is seeking an Operations Supervisor for the Smalls and Hospitals division in Mount Hope, ON. This role involves hands-on management of daily operations, ensuring accurate shipment handling, staff management, and compliance with regulations. Ideal candidates will possess logistics experience, leadership skills, and a strong understanding of healthcare logistics. Join a leading logistics company dedicated to employee development and impact.

Qualifications

• 3 years’ warehouse/on road operations experience in courier industry.
• Strong understanding of healthcare logistics requirements and regulations.
• Experience managing operations with ground transportation regulations.

Responsibilities

• Oversee and manage the daily operations of smalls and hospital shipments.
• Ensure timely and accurate distribution of goods in compliance with regulations.
• Recruits, trains, and manages all operations staff.

Skills

Problem-solving skills

Leadership experience

Strong communication skills

Organizational skills

Interpersonal skills

Education

College or University designation in logistics or supply chain management

Job description

Operations Supervisor - Smalls and Hospitals

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Operations Supervisor - Smalls and Hospitals

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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment – toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

Start YOUR career withDHL today…

DHL Express currentlyhas an opening for anOperations Supervisor - Smalls & Hospital (Sunday-Thursday, 2am-10am)in our facility inMount Hope, ON.The Operations Supervisor provides “hands-on” proactive management of the employees engaged in the daily export, clearance and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required.Responsible for activities related to timely, safe loading and dispatch of DHL Aircraft in compliance with all regulatory requirements.

How will you contribute to the success of DHL?

• Oversee and manage the daily operations of smalls and hospital shipments.
• Ensure shipments are accurate and properly moving through sortation systems
• Monitor performance metrics and implement improvements as needed.
• Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.
• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
• Ensures compliance with Regulatory bodies and regulations related to ground transportation of goods and loading and dispatching trailers and trucks.
• Ensures Load planning and security of all equipment and vehicles used.
• Ensures Staff permits and ground operation audits area up to date.
• Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSIB reports, load quality, arrival/departure).
• Ensures successful implementation & continued application of scanning technology.
• Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment, in safe, efficient operating condition at all times.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Implements & follows up on Customer Service solutions as determined by Sales resource team.
• Addresses Customer complaints and escalated items in a professional, expedient manner
• Performs other assignments (i.e., assists Gateway Manager) as required.
  
  
  

Do you have what it takes?

• Overnight availability – shift is from 2:00am – 10:00am
• Proven experience in logistics or operations gateway management or similar high-volume logistics environment, preferably in smalls and hospital logistics.
• Problem-solving skills and the ability to work under pressure.
• Strong understanding of healthcare logistics requirements and regulations.
• Excellent organizational and multitasking skills.
• Leadership experience with the ability to manage and motivate a team.
• Strong communication and interpersonal skills.
• Experience working with Canada customs.
• Experience managing operations with components of ground transportation regulations.
• 3 years’ warehouse/on road operations experience in courier industry.
• Knowledge & compliance with Dangerous Goods
• Prior working experience with lean / process improvement initiatives.
• Excellent interpersonal skills.
• Proven communication skills - written & oral
• Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
• Demonstrated drive, initiative & flexibility to ensure task completion.
• Demonstrated time management & organization skills.
• College or University designation in logistics, supply chain management, business administration, or a related field (or equivalent experience)
  
  
  

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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