Operations Supervisor - Security Systems

Convergint; Burnaby; Presencial; CAD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

RRSP employer match

Tuition reimbursement

Descripción de la vacante

Convergint in Vancouver, BC seeks a full-time Operations Supervisor to lead technical service and projects. You will manage planning, pre-bid reviews, and bookings while coaching colleagues to improve skills and maintain high morale.

You will oversee cost, risk, and resource planning, ensuring customer satisfaction on all install and service accounts. A strong leadership mindset and collaboration with sales teams are essential.

Formación

• 5–8 years of relevant engineering, field, or project management experience.
• Experience in electronic security, fire life safety, or building automation is preferred.
• Strong leadership and mentoring abilities with a track record of team development.

Responsabilidades

• Manages and coordinates all aspects of technical operations, including planning and pre-bid activities.
• Coaches and trains colleagues to improve skills and performance.
• Oversees cost control, contract review, and resource planning for projects.
• Ensures customer satisfaction on install and service accounts.
• collaborates with sales, project managers, and account managers to identify opportunities and risks.

Conocimientos

Leadership

Financial analysis

Project management

Customer focus

Coaching & mentoring

Communication

Educación

College degree or trade school

Herramientas

Microsoft Outlook

Excel

Project

Word

PowerPoint

Descripción del empleo

Build a career where values meet worldwide opportunity.Job Description:Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture in Vancouver, BC. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows. The Operations Supervisor is responsible for technical service and projects.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and at home.Who We AreWith 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience.”Manages, oversees and coordinates all aspects of technical operations activities including, but not limited to, the following: operations planning, qualifying potential business, operational review of proposals (pre-bid) and bookings (turnover). Coaches, councils and trains colleagues to improve individual skills. Overall responsibility for customer satisfaction on all install and service accounts.Supervises colleagues (typically Project Manager & Project Coordinators) in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in conjunction with the HR Department. Managerial responsibilities include but are not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management.Overall responsibility for execution of technical contracts – estimated cost vs. actual cost; review of contracts (CSPs and projects); labour resource planning, and invoice review.Identify potential project risks and develop/implement strategies to minimize impact and control deviations from estimated costs and project deadlines. Escalate any potential financial risk or slip, identified through the security teams, to the appropriate senior leader.Assist sales team on technical project labour and material estimates in addition to service-related proposals.Develop and implement strategies that improve execution and provide additional value to customers in a cost-effective manner.Seeks recommendations from all team members to identify sales opportunities through changes in scope of work, upsell recommendations, and service recommendations.Work with Project Managers and Account Managers to ensure quality control and customer satisfaction on all project and service accounts.Manage service installations and service work planning and coordination by supporting and/or setting schedules and identifying issues of non-performance early in order to minimize risk.Review engineering design works over $50,000 and make any necessary recommendation for change; provide final approval prior to execution.Utilizes financial systems to review actual vs. estimated contract cost, analyze risk assessment, and initiate any corrective measures required.Promote the development of new CSP opportunities through the conversion of installation business activities.Proactively communicates with and seeks feedback from all customers. Seeks to continuously improve customer satisfaction. Seeks feedback through the Company Customer Survey process.Meets with customers on a regular basis ensure that we provide quality installations and meet their individual needs.Liaise with senior leaders from the United States on both the National Service Operations Leadership team and the professional services group.Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.Presents a professional image of Convergint at all times in appearance and behaviour and seeks opportunities to promote the services offered by the company.Provides safety leadership and direction; ensures health and safety of all colleagues through compliance with OH&S legislation and Convergint Safety Policy.Performs other duties and responsibilities as requested or required.What You’ll NeedCustomer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.Strong financial analytical skills including cost control.Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.Strong team leadership, team building and facilitation skills.RequirementsEducation: College degree, trade school or equivalent experienceMinimum Experience:5 -8 years relevantEngineering, field, or project managementExperience in 1 or more of the following industries: electronic security, fire alarm & life safety, building automationPrevious project supervisory experienceCompany Benefits and PerksConvergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:Company Holidays and Paid Time OffImmediate comprehensive benefit plan (medical, dental, etc.)Employer contribution to RRSPWork environment committed to safetyColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planCorporate Social Responsibility DayAnd much more…Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.#VANConvergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.