Operations Supervisor (Repost)

Toronto Public Library; Toronto; On-site; CAD 74,000 - 84,000; Full time

Job summary

The Toronto Public Library invites applications for a Branch Circulation Supervisor to manage area staffing and ensure efficient service delivery. The role includes developing schedules, supervising staff, and interpreting policies to maintain high standards across branches.

Evenings and Saturdays are required, with 35 hours weekly plus seven variable hours. Salary ranges from CAD 74,328.80 to CAD 83,956.60 per year, and the library provides an accessible, inclusive workplace with a strong

Qualifications

• Secondary School Graduation Diploma plus two (2) years' related experience or an equivalent combination of education, training and experience
• Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
• Proven ability to lead and to supervise staff and to do work requiring independent judgement and initiative
• Knowledge of administrative methods and library procedures
• Strong communication, organizational and customer service skills
• Ability to interpret and implement policies and procedures
• Ability to develop schedules for multiple locations

Responsibilities

• Developing schedules for the area
• Solving daily staff resourcing level problems within and across the areas by redeploying staff
• Directing staff including setting performance standards, providing verbal input to performance appraisals and participating in hiring pages
• Overseeing the circulation function in the branch
• Providing service delivery in the absence of the designated supervisor
• Participating in implementing training programs
• Ensuring staff are aware of and comply with established policies, procedures and practices, including health and safety
• Performing circulation functions including materials processing
• Interpreting and implementing circulation policies
• Communicating services, policies and procedures to customers
• Providing information services
• Conducting programs
• Performing database maintenance functions
• Performing various branch support duties such as preparing daily timetables, typing documents, recording statistics

Skills

Staff supervision

Communication skills

Organizational skills

Customer service

Policy interpretation

Scheduling

Education

High school diploma

Job description

SPECIFIC POSITION INFORMATION:

The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

Hours per week and Schedule of Work (Hours and Schedule of work are subject to change inaccordance with Article 19):

35 hours per week. Evenings and Saturdays required. Plus seven (7) variable hours.

Salary:

$74,328.80 to $83,956.60

Job Summary:

• To administer the circulation function in an area branch and develop area staffing schedules.

Duties:

Under the general direction of the designated supervisor, this position is responsible for:

Leadership Functions:

• developing schedules for the area
• solving daily staff resourcing level problems within and across the areas by redeployingstaff
• directing staff including setting performance standards, providing verbal input toperformance appraisals and participating in hiring Pages
• the circulation function in the branch
• the service delivery in the absence of the designated supervisor
• participating in implementing training programs
• ensuring staff are aware of and comply with established policies, procedures and practices, including health and safety

Service Functions:

• performing circulation functions including materials processing
• interpreting and implementing circulation policies
• communicating services, policies and procedures to customers
• providing information services
• conducting programs
• performing database maintenance functions
• performing various branch support duties such as: preparing daily timetables, typingdocuments, recording statistics

Qualifications:

• Secondary School Graduation Diploma plus two (2) years' related experience or anequivalent combination of education, training and experience
• Understanding and appreciation of the philosophy of public service to all, in accordancewith human rights legislation and the principles of equity and access in the delivery of library service
• Proven ability to lead and to supervise staff and to do work requiring independentjudgement and initiative
• Knowledge of administrative methods and library procedures
• Strong communication, organizational and customer service skills
• Ability to interpret and implement policies and procedures
• Ability to develop schedules for multiple locations

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.

ACCOMMODATION:

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.