Operations Supervisor - Precision Parcel and Package Deliveries (Vancouver)

Challenger; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A logistics company in Vancouver seeks an Operations Supervisor to lead and optimize sortation and dispatch operations. This role involves managing staff, ensuring accurate deliveries, and enhancing operational workflows. Ideal candidates have a relevant degree and at least 2 years of supervisory experience in logistics. Strong leadership and problem-solving skills are essential. Competitive compensation and opportunities for growth are offered.

Qualifications

• 2+ years of operations supervision experience required.
• Strong leadership and organizational skills are essential.
• Knowledge of safety regulations and compliance standards.

Responsibilities

• Lead daily sortation and dispatch operations for timely deliveries.
• Manage sortation associates and delivery drivers for optimal performance.
• Conduct daily safety inspections and enforce compliance.

Skills

Leadership

Organizational skills

Problem-solving

Logistics software proficiency

Compliance knowledge

Education

Bachelor’s degree in Business, Logistics, or Supply Chain

Tools

Microsoft Office Suite

Logistics systems

Job description

Purpose of Position :

To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

Key Accountabilities :

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
• Track delivery progress, proactively address service issues, and resolve customer complaints.
• Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
• Ensure strict adherence to company policies and regulatory compliance standards.
• Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
• Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.
• Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.

Other Duties

Performs other duties as required

Qualifications :

Bachelor’s degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.

Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.

Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.

Required Competencies :

To be determined

Required Skills :

Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Skilled in word processing and email management

Comfortable navigating MS Windows operating system

Proficiency with logistics systems and reporting

Supervision :

This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager, the immediate Manager / supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team, it involves responsibility for managing and overseeing several sortation reports, ensuring accuracy and efficiency in the sorting process.