Operations Supervisor Mineral Services

SGS Canada Inc; Quebec; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading quality assurance provider is seeking an Operations and Quality Supervisor to oversee staff and manage quality control in the logistics and shipping sectors. The ideal candidate should be bilingual in French and English, possess over 3 years of relevant experience, and have a strong understanding of industry standards. This full-time position offers a salary of $60-75k plus benefits from day one.

Benefits

Benefits starting from day 1

Equal opportunity employer with accommodations for disabilities

Qualifications

• Over 3 years of experience with quality control systems, including ISO.
• Strong knowledge of the industry.
• Compliance with SGS policies on health, safety, integrity, and professionalism.

Responsibilities

• Manage and supervise staff working across various contracts.
• Provide technical advice to internal and external customers regarding logistics.
• Disseminate SGS corporate guidelines to staff for implementation.

Skills

Bilingualism in French and English

Organizational skills

Analytical skills

Communication skills

Leadership qualities

Education

College or bachelor's degree in a relevant field

Tools

MS Office applications

Enterprise operating systems

Job description

Job Description: Full-time salaried position - $60-75k + benefits starting day 1. Bilingualism is a must to perform the job. SGS Canada is seeking to recruit an office-based Operations and Quality Supervisor responsible for the management and supervision of staff working across various contracts.

Responsibilities:

1. HSE responsibility for all employees under Marine Services Group.
2. Receive instructions from customers and provide technical advice as necessary.
3. Develop new service offerings to increase revenue.
4. Maintain continuous contact with customers to discuss operational issues and service improvements.
5. Stay updated with industry developments within shipping and logistics industries.
6. Prepare and submit proposals.
7. Participate in developing standards, including bulk handling standards.
8. Provide technical advice to internal and external customers regarding logistics and shipping industries.
9. Review inspection requirements upon receiving appointments from customers and prepare proposals accordingly.
10. Disseminate SGS corporate guidelines to staff for implementation.
11. Direct staff for upcoming jobs ensuring service requirements are met.
12. Create and update SOPs.
13. Lead SIR Program Training in conjunction with Operations Supervisor and Field Supervisor.
14. Monitor employee performance within Marine Services.
15. Support additional duties as assigned by the Manager.

Qualifications:

• College or bachelor's degree in a relevant field.
• Over 3 years of experience with quality control systems, including ISO.
• Strong knowledge of the industry.
• Fluent in spoken and written French and English.
• Proficiency in MS Office applications and enterprise operating systems.
• Excellent organizational, communication, and interpersonal skills.
• Ability to write reports, business correspondence, and manuals.
• Effective presentation and response skills for groups of managers, clients, and the public.
• Teamwork, initiative, and leadership qualities.
• Strong analytical and problem-solving skills.
• Ability to prioritize and plan effectively.
• Knowledge of quality and legal standards nationally and internationally.
• Adherence to SGS standards of ethics and integrity.
• Diplomacy and networking skills for building relationships.
• Creativity, innovation, and client focus.
• Judgment in sales, business closing, and customer issue resolution.
• Ability to understand and follow work instructions safely and accurately.
• Proven project management skills in a fast-paced environment.
• Excellent communication skills, including grammar and composition.
• Ability to work under pressure; extended hours and shift work may be required.
• Willingness to travel to SGS or client locations as needed.
• Compliance with SGS policies on health, safety, integrity, and professionalism.

Additional Information:

SGS Canada is an equal opportunity employer committed to accessibility. Accommodations are available for candidates with disabilities during the hiring process. Candidates must be authorized to work in Canada.