Operations Supervisor - Fastfrate Group (Montreal)

Challenger; Montreal; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in the logistics sector is looking for an Operations Supervisor to lead daily sortation and dispatch operations. The role involves managing staff, ensuring timely deliveries, and optimizing operational efficiency while maintaining compliance with safety regulations. Ideal candidates will have a degree in logistics or a related field along with supervisory experience in operations.

Qualifications

• 2+ years of operations supervision experience required.
• Strong leadership and organizational skills emphasized.
• Knowledge of safety regulations and compliance standards necessary.

Responsibilities

• Oversee daily sortation and dispatch operations for accuracy and timeliness.
• Manage sortation associates, ensuring high performance standards are met.
• Optimize route assignments based on various metrics.

Skills

Leadership

Organizational

Problem-Solving

Logistics Software Proficiency

Education

Bachelor’s degree in Business, Logistics, Supply Chain

Tools

Microsoft Office Suite

Logistics Systems

Job description

Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

Purpose of Position :

To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions. Key Accountabilities :

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
• Track delivery progress, proactively address service issues, and resolve customer complaints.
• Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
• Ensure strict adherence to company policies and regulatory compliance standards.
• Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
• Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.
• Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.

Other Duties

• Performs other duties as required

Qualifications :

• Bachelor’s degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.
• Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.
• Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.

Required Skills :

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Skilled in word processing and email management
• Comfortable navigating MS Windows operating system
• Proficiency with logistics systems and reporting

Supervision : This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager, the immediate Manager / supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team, it involves responsibility for managing and overseeing several sortation reports, ensuring accuracy and efficiency in the sorting process.

Working Conditions :

• Warehouse or distribution center environment
• Standing, walking, and lifting up to 50 lbs.
• Shift work includes early mornings, evenings, and weekends.
• Follow safety protocols and use PPE
• Strong attention to detail.

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