Operations Supervisor, Control Centre

FortisBC; Castlegar; On-site; CAD 123,000 - 146,000; Full time

Job summary

An established industry player is seeking a dedicated leader to oversee the Control Centre team. This role is pivotal in ensuring operational reliability and safety within the electric power system. The successful candidate will be responsible for supervising skilled resources, managing budgets, and ensuring compliance with industry standards. This position offers a unique opportunity to contribute to the transformation of the energy landscape while fostering a safe and inclusive workplace culture. If you are passionate about leading teams and enhancing operational efficiency, this role is perfect for you.

Qualifications

• 7-10 years of utility experience or equivalent with NERC Certification.
• Demonstrated ability to lead and manage emergency responses effectively.

Responsibilities

• Supervise Control Centre team and ensure adherence to industry standards.
• Manage operational budgets and optimize resource allocation.

Skills

Leadership

Emergency Response

Communication Skills

Analytical Skills

Budget Management

Conflict Resolution

Organizational Skills

Education

Diploma of Technology (Electrical, Instrumentation and Electronics)

Tools

SCADA systems

MS Office

Excel

Access

Word

Job description

Branch: Electric

Affiliation: Management & Exempt

Employment Status: Full-Time Regular

Salary Min: $123,400.00 annually

Salary Max: $145,200.00 annually

Short-term Incentive Eligible: Yes

Workplace Flexibility: No

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Reporting to the Operations Manager, System Control Centre, this position is responsible for providing supervision and leadership to the Control Centre team and accountable for overseeing control room resource management functions and meeting the demands of system reliability and with FortisBC System Safety and Lockout procedures. This role aligns work for optimal scheduling in the Control Centre to support efficient delivery of all work on the power system.

Responsibilities

• Supervise and provide leadership to a team of skilled resources to meet daily demands related to the daily operations of the Control Centre. Ensure a consistent approach to responding to issues and emergencies and adherence to industry standards, procedures and regulations.
• Schedules, prioritizes and delegates operational and/or project work for (transmission, distribution and generation) anticipating medium-term resource requirements and determining the best approach to meet operational/project needs for the Control Centre.
• Directly accountable for operational budget for the Control Centre; Monitors operational/project costs, identifying solutions for cost optimization. Contributes to financial performance of the Control Centre by managing costs effectively.
• Ensuring safety and compliance with Mandatory Reliability Standards, policies and procedures are established and implemented in accordance with FortisBC policy and standards and with minimum impact to the efficiency of the operation of the Control Centre.
• Develops and maintains effective relationships and communication with external and/or internal customers (BC Hydro, Teck, Western Electricity Council, Bonneville Power, etc.)
• Monitors changes to Regulations, Codes and Standards and provide advice to others on related impacts. Research and review best practices to maintain continuous improvement of the Control Room environment and recommend improvements.
• Maintain appropriate staffing levels; monitor staff work assignments to optimize resources, allocate, prioritize and distribute work to meet operational demands and service level commitments.
• Participate in selecting, orientating and training new employees. Provide coaching to support performance, quality of work, and ongoing training and development of staff; manage attendance, identify performance issues and collaborate with others regarding disciplinary matters.
• Maintain a safe and healthy workplace for staff in order to meet health, safety and emergency requirements. Maintain adherence to safe work procedures and practice.

Requirements

• Diploma of Technology (Electrical, Instrumentation and Electronics) from a recognized program.
• 7 – 10 years OR equivalent directly related utility experience (NERC Certification plus 5 years’ experience as a System Operator).
• Journeyperson Tradesperson certification considered an asset.

Other Qualifications

• Demonstrated knowledge and understanding of the utility industry; understand the impact of outages.
• Working Knowledge of the electric power system infrastructure.
• Knowledge of designated operational area and related systems, work methods and procedures.
• Knowledge of industry standards, regulations and best practices of Control Room operations.
• Knowledge of Company policies, standards and procedures.
• Knowledge of safety management, processes and procedures.
• Demonstrated ability to lead in emergency response.
• Demonstrated ability to provide leadership to staff.
• Demonstrated ability to attend to emergencies and coordinate activities under stressful situations.
• Demonstrated excellent verbal and written communication skills.
• Demonstrated ability to manage competing priorities and demanding work schedules.
• Ability to develop and maintain productive and effective working relationships.
• Working Knowledge of SCADA systems is considered an asset.
• Working knowledge of SPR’s, Work Safe Regulations, company safety policies and procedures.
• Working knowledge in MS Office, Excel, Access and Word.
• Basic knowledge of labour relations.
• Basic knowledge of budget concepts and principles.
• Ability to become NERC certified as a transmission operator. FortisBC will provide the training and opportunity to write the exam.
• Exceptional organizational skills - manage multiple tasks and meet deadlines.
• Strong analytical and professional judgment skills.
• Ability to manage issue related conflicts and issue resolution capacity.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.