Operations Supervisor (Afternoons) - Fastfrate Group (Edmonton)

Challenger Motor Freight; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading logistics company in Canada is seeking an Ops Supervisor to oversee operations and ensure efficient scheduling for inbound and outbound processes. The ideal candidate will manage communication networks, assign loads, and handle reports, while demonstrating strong leadership skills in a fast-paced environment. Experience in warehouse settings and knowledge of transportation industry practices are preferred. This role is an excellent opportunity for someone who thrives under pressure and has a strong customer service ethos.

Qualifications

• Management experience leading a team preferred.
• Clean Criminal Record.
• Strong attention to detail required.

Responsibilities

• Supervise overall operations on the cross dock and unloading processes.
• Maintain daily work plan for accuracy and efficiency.
• Manage scheduling and performance of unloading/loading employees.

Skills

Customer Focus

Communication

Teamwork

Problem Solving

Leadership

Education

Management experience

Experience in warehouse/LTL environment

Tools

Outlook

Excel

Word

Job description

Summary :

The Ops Supervisor is responsible for ensuring smooth and efficient scheduling functions for the company through maintaining inbound/outbound processes. He/she will manage communication networks to relay work orders, messages, and information to or from work crews, supervisors, and linehaul carriers using company-approved methods. Additional responsibilities include assigning loads to carriers and providing accurate reports of freight being loaded and unloaded. The role involves supporting a fast-paced, high-volume office/warehouse environment and assisting in completing operational and data entry tasks accurately and promptly.

Core Competencies

• Customer Focus
• Communication
• Energy & Stress Management
• Teamwork
• Quality Orientation
• Time Management
• Adaptability / Flexibility
• Creative and Innovative Thinking
• Decision Making and Judgement
• Planning and Organizing
• Problem Solving
• Result Focus
• Accountability and Dependability
• Ethics and Integrity
• Mediating and Negotiating
• Providing Consultation
• Leadership
• Coaching and Mentoring
• Staff Management
• Enforcing Laws, Rules and Regulations
• Mathematical Reasoning
• Development and Continual Learning

Job Duties :

1. Supervise overall operations on the cross dock and offload/load processes, procedures, and personnel.
2. Maintain and execute the daily work plan to ensure accuracy, efficiency, and timeliness of inbound/outbound load execution.
3. Manage scheduling, discipline, and performance of employees involved in unloading/loading processes.
4. Create and modify dock worker schedules based on demand and performance.
5. Monitor workloads and actively pursue additional resources when justified.
6. Coordinate service and schedules by monitoring personnel and equipment locations and utilization.
7. Develop initiatives and procedures to maximize organizational efficiency in servicing clients.
8. Verify and process worker activity logs.
9. Maintain and update departmental communication logs.
10. Foster open and effective communication with all workers to ensure fairness and clarity.
11. Create and maintain logs for quick checks and quality assessments.
12. Respond to complaints thoroughly and accurately.
13. Adhere to corporate and departmental policies and procedures.
14. Ensure all workers complete required training via Carriers Edge (Manager/Supervisor Training Program).
15. Perform other duties as required.

Hours : Mon - Friday, 1:00 pm - 9:30 pm

Requirements :

• Management experience leading a team preferred.
• Experience in warehouse/LTL environment is an asset.
• Knowledge of transportation industry practices (shipping/receiving, scheduling, freight negotiations, regulations) is an asset.
• Proficiency in Outlook, Excel, Word.
• Clean Criminal Record.
• Ability to deal with people tactfully, diplomatically, and professionally.
• Ability to work under pressure.
• Flexibility to adapt to change.
• Strong attention to detail.
• Highly organized with excellent multitasking and problem-solving skills.
• Excellent customer service and communication skills.
• Strong work ethic and positive team attitude.

No phone calls, please. We thank all applicants; only those selected for an interview will be contacted. Fastfrate is an equal opportunity employer, welcoming diversity and encouraging applications from all qualified candidates, including women, visible minorities, persons with disabilities, and indigenous peoples. By submitting your resume, you consent to Fastfrate sharing this information within its divisions to identify other suitable employment opportunities.