Operations Supervisor

FedEx; Whitby; On-site; CAD 25,000 - 39,000; Part time

Job summary

FedEx Express is seeking an interview-position Operations Supervisor to lead day-to-day sort operations and supervise Cargo Handlers. You will guide staff in package handling, routing and resolving service issues while ensuring FXE policy compliance and safety standards.

Ideal candidates have college education and 2 years in FedEx sort ops or supervisory roles, with a valid driver’s license and strong leadership, communication and organizational skills.

Qualifications

• Bachelor-level or college degree required.
• 2 years FedEx sort operations or senior level hourly role experience, or 2 years supervisory experience in related industry.
• Must possess valid driver’s license and a good driving record.
• EXCEL Leadership Development Stream is preferred.
• Able to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Must complete basic and recurrency training, including DG certification.
• Mentor, coach and act as a knowledge resource to staff.
• Inspire a shared vision and empower the team.
• Prioritize and delegate in time-sensitive situations.
• Address and resolve conflicts effectively.
• Communicate clearly, concisely and empathetically.
• Simplify processes while ensuring quality.
• Take accountability for department failures and act quickly to find solutions.
• Strong organizational, planning, and analytical skills.

Responsibilities

• Lead and guide Cargo Handlers on proper package handling, routing, and recovery of service issues.
• Oversee all CH functions, directing work activities and coaching staff to comply with FXE policies and regulations.
• Mentor and train staff, ensuring administrative processes are followed.
• Support safety culture and drive improvements in station sort operations.

Skills

Leadership

Mentoring/Coaching

Communication

Conflict management

Prioritization & delegation

Empathy in communication

Accountability

Analytical skills

Organizational skills

DG certification training

Education

College degree

Tools

DG certification

Job description

This is an interview position plus CEV.
This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR,
• 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• EXCEL Leadership Development Stream (Preferred)
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR,
• 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• EXCEL Leadership Development Stream (Preferred)
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Posting: 10/26/2026 – 11/02/2026 at 3PM local EST. Part-time Sat-Wed (Thur,Fri off). Sat, Mon, Tue, Wed 0400 – 1230 & Sun 0800 – 1330

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.