Operations Supervisor

FedEx Canada; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A major logistics company in Toronto is looking for a Frontline Supervisor to manage sort operations and oversee Cargo Handlers. The ideal candidate will have a college degree and 2 years of relevant experience, along with the ability to mentor and manage a team. This part-time position involves leading day-to-day operations while ensuring compliance with company policies.

Qualifications

• 2 years experience in FedEx sort operations or supervisory experience in a related industry.
• Valid driver’s license and good driving record required.
• Ability to complete all necessary training and certifications.

Responsibilities

• Lead and guide employees in package handling and service recovery.
• Provide oversight for Cargo Handlers and mentoring.
• Ensure compliance with FXE policies and regulations.

Skills

Ability to lift 70 lbs

Ability to mentor and coach

Strong organizational skills

Conflict management

Analytical skills

Education

College degree

Job description

Overview

This is an interview position plus CEV.

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations.

Responsibilities

• Lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function.
• Provide oversight for all CH functions, including directing work activities and mentoring/coaching/training.
• Ensure administrative processes comply with FXE policies, procedures, and government regulations.

Qualifications

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• EXCEL Leadership Development Stream (Preferred)
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification)
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

Additional Details

• Job posting date: 09/25/2025; Job posting end date: 10/02/2025 at 3PM local time.
• Part time status, shift: M-F 0500-1130; subject to change based on operation's needs.

Disclaimers and Equal Employment Opportunity

This job description is general and does not claim to enumerate or be interpreted as an exhaustive list of all functions, responsibilities, and qualifications required. The incumbent may perform other tasks as assigned, meet minimum thresholds for mandatory tests and trainings, work in a Windows environment, successfully complete periodic trainings and maintain annual accreditations where applicable, and work various shifts as needed. Quebec incumbents must be bilingual (French and English).

The positions requiring driving as a core skill, candidates must hold a valid license and have a driving record within limits described. Candidates will be evaluated on: 1) their driving record; 2) interview performance; and 3) driving assessments.

Equity and Inclusion Statement

FedEx values diversity and inclusion in its workplace. We welcome talents from all backgrounds. We offer a safe and respectful environment where everyone can thrive. We especially invite women, persons with disabilities, Indigenous peoples, members of cultural communities and 2ELGBTQ+ to apply. Our HR team will tailor the recruitment process to your specific needs.