Operations Supervisor

FedEx Group; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

FedEx Group is seeking an interview-positioned Operations Supervisor to support the Safety Above All Culture and manage day-to-day sort operations and Cargo Handlers within a station. You will lead the team, guide performance, and ensure compliance with FXE policies and government regulations.

The role requires a college degree, supervisory experience, and a valid driver’s license, with DG certification training included. Strong leadership and communication skills are essential.

Qualifications

• College degree required.
• 2 years FedEx sort operations or senior level hourly role experience or 2 years supervisory experience in related industry.
• Must possess valid driver’s license and a good driving record.
• DG certification preferred; training and certifications referenced in role.

Responsibilities

• Lead and guide employees in proper package handling, routing and recovery of service failures within the station sort function.
• Oversee Cargo Handlers (CH) staff and direct work activities, mentoring and coaching to ensure FXE policy compliance.
• Mentor, coach, and act as a knowledge resource to other employees; instill leadership and teamwork.
• Communicate clearly and resolve issues to maintain safety, quality, and productivity.

Skills

Leadership

Mentoring

Communication

Conflict management

Time management

Analytical skills

Delegation

Driver’s license

Team motivation

Problem solving

Education

College degree

Job description

This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR,
• 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR,
• 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• EXCEL Leadership Development Stream (Preferred)
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

Qualifications Requises:

Note: Shift is Monday & Tuesday 5:00am-13:30pm, and Wednesday - Friday 6:00am-14:30pm. Note: bilingual English & French required. Job posted 9/15/2026, job unposted 9/22/2026 at 3:00pm.

Transparence Salariale:

Salaire:

Détails Supplémentaires:

Note: horaire du lundi/mardi, de 5 h à 1330h. horaire du mercredi au vendredi, de 6 h à 1430h. Note: bilingue anglais et français requis. Publie 15 septembre 2026 au 22 septembre 2026 à 15 h.

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.