Operations Supervisor

6099 McLaughlin Rd, Mississauga, ON L5R 3Y4, Canada Req #3585

Monday, April 14, 2025

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

The Operations Supervisor is responsible for all aspects of the organization’s warehouse operations, including but not limited to receiving, inventory control, picking, loading, safety, and security. They coordinate operations with 3rd-party loading services and ensure customer support through accurate, on-time shipments. They are also responsible for planning, organizing, leading, and directing the activities of the warehouse personnel.

Shift: 11pm to 7:30am

RESPONSIBILITIES

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with warehouse staff on the length of time required for tasks to be completed.
• Provide daily feedback to employees through coaching and administer performance appraisals.
• Handle all disciplinary situations appropriately and in a timely manner.
• Ensure employees adhere to policies, processes, and standards of performance.
• Develop and maintain proper practices and methods that adhere to Metro Supply Chain as well as client standards.
• Support rolling out new processes to the team and ensure training is provided.
• Train and supervise reporting personnel in all designated areas.
• Lead inventory processing to ensure product availability for timely customer shipments.
• Ensure all inbound, outbound, and reverse logistics documentation is performed accurately.
• Maintain targets, objectives, and goals throughout the warehouse.
• Implement/supervise safe practices and ensure compliance with the Occupational Health and Safety Act.
• Supervise all dock searches.
• Maintain warehouse product placement.
• Coordinate communications effectively with internal and external clients and vendors.
• Coordinate with inbound and outbound dispatchers to ensure loads are delivered on time.

EXPERIENCE

• Previous experience as a Warehouse Supervisor or a similar leadership position with proven success.

CORE COMPETENCIES:

• Customer Centricity
• Fostering Culture
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• College diploma in Business Management or 3+ years of relevant experience in the Supply Chain/Distribution/Transportation industries.

HEALTH & SAFETY:

• Follow the Occupational Health and Safety Act, including Safety, Violence, and Harassment laws.
• Work in a healthy and safe manner following Metro’s policies and procedures.
• Report any hazards found in the workplace.
• Maintain a clean and safe work environment.

Why Join Us

• Work in an environment where safety is our first priority.
• The opportunity to build a career with a growing company.
• Medical, dental, and vision coverage for you and your family.
• Life and disability insurance.
• Wellness programs to support your family’s well-being.
• A Retirement Savings Program with a company match.
• Employee Appreciation Day.
• Company sponsored social events.
• Community volunteering.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.