Operations Supervisor

SDS McKesson Specialized Distribution Inc. / McKesson Distribution Spécialisée Inc.; Milton; On-site; CAD 74,000 - 99,000; Full time

Job summary

McKesson is seeking an Operations Supervisor for a Distribution Center in Canada. You will provide hands-on leadership for day-to-day operations focused on receiving and inbound activities, coaching staff, planning daily work, and ensuring safety, quality, and efficiency targets are met.

You will collaborate with other supervisors to support site-wide product flow and security. Responsibilities include overseeing receiving, staging, and storage, monitoring KPIs, and supporting continuous

Qualifications

• 3+ years of distribution/warehouse leadership experience.
• Experience leading or supervising in a distribution centre or logistics environment.
• Experience with receiving, shipping, inventory control, material handling, or warehouse operations.
• Experience in regulated/pharma/healthcare distribution environments is a plus.

Responsibilities

• Lead, coach, and supervise employees to meet safety, quality, service, productivity, and cost targets.
• Plan daily warehouse activities and allocate labour based on inbound volume.
• Oversee receiving operations including unloading, inspection, staging, and inbound workflow.
• Ensure products are moved to appropriate storage areas (temperature-controlled, restricted, designated).
• Monitor KPIs and employee performance; address barriers and improve results.

Skills

Leadership

Team supervision

Warehouse operations

Receiving inbound

Tools

WMS experience

Inventory systems

RF scanners

Job description

Operations Supervisor, Distribution Center

About the Role

The Operations Supervisor provides hands-on leadership for the day-to-day operations of a distribution center team, with a primary focus on receiving and inbound operations. You will lead employees to safely and accurately receive, inspect, stage, and move healthcare products while meeting expectations for quality, service, productivity, and cost. This role plans daily work, assigns labour, monitors operational KPIs, coaches employees, and resolves issues that could affect product flow or customer service. You will also partner with other supervisors and departments to support efficient operations across receiving, inventory, outbound, narcotics, and other warehouse functions.

What You’ll Do

• Lead, coach, and supervise employees to achieve safety, quality, service, productivity, and cost expectations.
• Plan daily warehouse activities, assign labour, and adjust resources based on inbound volume and operational priorities.
• Oversee receiving operations, including unloading, inspection, staging, receiving accuracy, product integrity, and inbound workflow.
• Ensure products are promptly moved to appropriate temperature-controlled, restricted, or designated storage areas.
• Monitor operational KPIs and employee performance, identify barriers, and take action to improve results.
• Coach and develop employees, recognize performance, and address performance concerns as appropriate.
• Ensure team members are properly trained and follow standard operating procedures, quality requirements, and safe work practices.
• Investigate and escalate receiving discrepancies, product damage, temperature concerns, and other operational risks.
• Coordinate importation requirements, product releases, receiving documentation, and related operational reporting.
• Partner with other supervisors and cross-functional teams to maintain efficient site-wide product flow.
• Support recruitment, onboarding, training, and development of new employees.
• Identify and support continuous improvement opportunities that strengthen safety, quality, productivity, and service.
• Serve as Site Security Officer and support site security requirements, controls, and follow-up.
• Serve as Health and Safety Lead, supporting inspections, investigations, corrective actions, and employee safety awareness.
• Act as Quality Person in Charge (QPIC) and/or Alternate Quality Person in Charge (AQPIC), as applicable, and support compliance with applicable Canadian requirements for controlled substances.
• Maintain the security of narcotics vaults, cages, and other controlled-access areas.

Basic Requirements

• 3+ years of relevant distribution centre, warehouse, receiving, logistics, or related operational experience, including demonstrated leadership capabilities.

Preferred Skills/Experience

• Previous experience leading or supervising employees in a distribution centre, warehouse, manufacturing, or logistics environment.
• Experience with receiving, shipping, inventory control, material handling, or warehouse operations.
• Experience working in a regulated, pharmaceutical, healthcare, or quality-controlled distribution environment.
• Experience monitoring warehouse KPIs, productivity, accuracy, quality, and service metrics.
• Experience with warehouse management systems, inventory systems, computers, and warehouse automation.
• Forklift, reach truck, order picker, or other powered industrial equipment experience.
• Strong attention to detail and commitment to quality and process compliance.
• Strong coaching, communication, problem-solving, and organizational skills.
• Ability to adapt priorities based on changing volume and operational requirements.
• Experience identifying or implementing continuous improvement opportunities.
• Experience supporting workplace health and safety programs.
• Familiarity with controlled substances, regulated products, site security, or QPIC/AQPIC responsibilities is an asset.

In-Office / Physical Requirements

This is an on-site distribution centre position. Must be able to work the assigned shift and adjust hours when operational needs require. Regularly works in an active warehouse environment and may spend extended periods standing or walking. Must be able to bend, reach, stretch, carry, and perform other physical activities required in a distribution environment. Must be able to lift and move up to 40 lbs. independently, with heavier items handled through team‑lifting practices. A clear CPIC check may be required based on position and site requirements.

Compensation & Benefits

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $74,200 - $98,900

Equal Opportunity Employer

McKesson is an Equal Opportunity Employer.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.