Operations Supervisor

LFL Group; Medicine Hat; On-site; CAD 50,000 - 70,000; Full time

Job summary

A prominent retail company in Canada is seeking an Operations Supervisor to enhance customer service and store performance. The ideal candidate will have prior supervisory experience, strong communication skills, and a commitment to excellence in customer service. This full-time position offers a competitive salary and a flexible benefits package.

Benefits

Flexible benefits package

Competitive remuneration

Employee discounts

Opportunities for career progression

Qualifications

• Minimum of two years of customer service or sales experience.
• Proven track record in customer service operations.
• Flexibility to work any shift, including evenings and weekends.

Responsibilities

• Maintain excellence in store merchandising and customer service.
• Recruit, hire, and develop staff.
• Handle escalated customer service issues.

Skills

Customer service operations

Retail supervisory experience

Problem-solving

Communication skills

Education

High school diploma or equivalent

Post-secondary education

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player with an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic individuals with a customer-focused attitude! The combination of team spirit and a desire for career growth will ensure a rewarding experience in one of our retail locations.

Responsibilities

Reporting to the Store Manager, the Operations Supervisor will:

• Maintain excellence in store merchandising and customer service
• Recruit, hire, and develop staff through coaching, goal setting, and performance appraisals
• Handle escalated customer service issues and offer solutions
• Ensure 100% customer satisfaction
• Lead by example, promoting teamwork across all departments
• Maintain high data entry accuracy with minimal errors
• Manage store inventory levels and accuracy
• Oversee accounts receivable and payable reporting
• Understand, implement, and ensure compliance with all Brick Group policies and procedures

Qualifications

• High school diploma or equivalent; post-secondary education is an asset
• Two or more years of customer service or sales experience
• Previous retail supervisory or senior associate experience is an asset
• Proven track record in customer service operations and merchandising
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Good time management and work ethic
• The ability to promote excellence and pride in customer service and store presentation
• Flexibility to work any shift, including evenings and weekends

Why The Brick?

• A flexible benefits package including health, dental, and paramedical services for you and your family
• Competitive remuneration based on experience
• Opportunities for career progression and ongoing development
• Employee discounts
• A dynamic environment to showcase your leadership talents

The Brick is committed to fair and accessible employment practices and will accommodate individuals with disabilities throughout the recruitment process. Please inform the hiring manager or contact us if you require accommodations at any stage.

Required Experience: Manager

Key Skills: Airside Operations, Cathodic, Marketing & Sales, General Services, Advocacy, Infrastructure Development

Employment Type: Full-Time

Department / Functional Area: Retail Management

Experience: Years

Vacancy: 1