Operations Supervisor

FedEx Group; Dieppe; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading delivery service company in Dieppe is seeking a Frontline Supervisor to oversee sort operations and manage Cargo Handlers. The ideal candidate will have a college degree and supervisory experience, along with strong leadership and communication skills. This position requires the ability to lift heavy packages and ensure compliance with safety policies. The role offers an opportunity to inspire and guide a team in a fast-paced environment.

Qualifications

• 2 years FedEx sort operations or senior level hourly role experience OR 2 years supervisory experience in a related industry.
• Must possess valid driver’s license and a good driving record.
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs.

Responsibilities

• Lead and guide Cargo Handlers (CH) staff in proper package handling.
• Oversee all CH functions, including directing work activities.
• Ensure administrative processes are compliant with FXE policies.

Skills

Leadership

Communication

Conflict management

Organizational skills

Team motivation

Education

College degree

Job description

Overview

This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations.

Responsibilities

• Lead and guide Cargo Handlers (CH) staff in proper package handling, routing and recovery of potential service failures within the station sort function.
• Oversee all CH functions, including directing work activities and mentoring/coaching/training staff.
• Ensure administrative processes are compliant with FXE policies, procedures, and government regulations.

Required Knowledge, Skills and Abilities

• College degree
• 2 years FedEx sort operations or senior level hourly role experience OR 2 years supervisory experience in related industry
• Must possess valid driver’s license and a good driving record
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification)
• Ability to mentor, coach, and act as a knowledge resource to other employees
• Ability to inspire a shared vision and empower and motivate a team
• Ability to prioritize and delegate in a time-sensitive manner
• Addresses and resolves conflict management
• Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
• Seeks to simplify business processes while ensuring quality
• Takes accountability for department failure and acts quickly to find a suitable solution
• Strong organizational, planning, and analytical skills

Preferred Qualifications

• EXCEL Leadership Development Stream (Preferred)
• Grade 84

Pay Transparency and Additional Details

• Pay: Not specified
• Note: Experience requirement amended; 18 months Sort Operations or Senior Level Hourly experience required. Shift is Monday - Friday 00:30am - 06:00am. Job posted 9/17/2025, job unposted 9/24/2025 at 3:00pm local time.

Disclaimer

This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent is expected to perform all other duties as assigned and must be able to complete and achieve minimum thresholds on mandatory testing and training, operate in a PC Windows environment, and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, bilingual (French and English) is required. Driving as a core competency requires a valid driver’s license and a driving record with two or fewer violations/accidents in the prior 24 months. Candidates will be assessed through driving record review, interviews, and any driver competency assessments administered.

Employment Equity Statement

FedEx is committed to being an inclusive employer. We encourage applications from women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities. Please let us know if you need an accommodation during the recruitment and selection process.