Operations Specialist - In-Store

Acosta Sales & Marketing; Toronto; On-site; CAD 42,000 - 50,000; Full time

Job summary

Mosaic Sales Solutions Canada Operating Co is seeking an Operations Specialist to support end-to-end data collection and reporting for in-store executions. The role emphasizes Excel-driven data integrity and cross-functional collaboration to ensure successful program execution.

The ideal candidate will have strong organizational skills, attention to detail, and experience in a retail or merchandising environment, with a focus on maintaining high-quality reporting for internal teams and clients.

Qualifications

• Valid work permit for at least one year from start date (if applicable).
• Proficiency in Microsoft Excel; must complete a live Excel skills assessment.
• Previous experience in retail or merchandising is an asset.

Responsibilities

• Set up and manage online data collection questionnaires, including scheduling for in-store representatives.
• Oversee and implement all questionnaire updates with the Client Service Team to ensure timely deployment.
• Perform regular quality assurance audits; identify and correct data issues to uphold accuracy and integrity.
• Maintain and update the Excel Master Database, including store and product lists, to support reliable reporting outcomes.
• Produce and manage weekly and monthly Excel reports for internal teams and clients.
• Proactively identify data discrepancies, communicate findings to program leaders, and implement corrective actions.
• Collaborate with CST and Shared Services teams to support cross-functional initiatives and ensure smooth operations.
• Address and resolve operational issues as they arise, balancing customer satisfaction with data quality needs.
• Develop, document, and share best practices, including templates and reporting methodologies.
• Contribute to special projects and administrative tasks as assigned by management.

Skills

Attention to detail

Organizational skills

Data quality awareness

Tools

Microsoft Excel

Job description

DESCRIPTION

The Operations Specialist will assist and assume accountability for the operational effectiveness of in-store executions for our clients

The role is responsible for managing end-to-end data collection activities, maintaining high-quality reporting, and supporting cross-functional teams to ensure successful program execution. This position requires strong organizational skills, exceptional attention to detail, and proficiency in Excel to maintain data integrity and deliver accurate insights.

RESPONSIBILITIES

Data Collection & Questionnaire Management

• Set up and manage online data collection questionnaires, including scheduling for in-store representatives.
• Oversee and implement all questionnaire updates in collaboration with the Client Service Team (CST) to ensure timely and accurate deployment.

Data Quality & Reporting

• Conduct regular quality assurance audits; identify and correct data issues to uphold accuracy and integrity.
• Maintain and update the Excel Master Database, including store and product lists, to support reliable reporting outcomes.
• Produce and manage weekly and monthly Excel reports for internal teams and clients.
• Proactively identify data discrepancies, communicate findings to program leaders, and implement corrective actions.

Cross-Functional Collaboration

• Collaborate with CST and Shared Services teams to support cross-functional initiatives, ensuring smooth program operations and continuous improvement.
• Address and resolve operational issues as they arise, balancing customer satisfaction with data quality requirements.

Process Improvement & Documentation

• Develop, document, and share best practices, including templates, analytical approaches, and reporting methodologies.
• Contribute to special projects and administrative tasks as assigned by management.

QUALIFICATIONS

• Valid work permit for a minimum of one year from the employment start date (if applicable).
• Proficiency in Microsoft Excel; candidates must complete a live Excel skills assessment.
• Previous experience in a retail or merchandising environment is considered an asset.

Physical Requirements

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk-based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

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ABOUT US

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment. If you have questions about our use of AI in recruitment or require an accommodation, please contact [e-mail] or by calling us at 1-800-377-2754. For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/. By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $41796.00 - $50000.00

Company: Mosaic Sales Solutions Canada Operating Co

Req ID: 38881

Employer Description: CAN_ACOSTA_EMPLOYER_DESC