Operations Specialist

TierPoint, LLC.; Golden Horseshoe; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for an Operations Specialist to enhance customer service and support communication efforts. This role is pivotal in coordinating meetings, managing schedules, and ensuring seamless interactions between clients and internal teams. The ideal candidate thrives in a dynamic environment, possesses excellent organizational skills, and is proficient in MS Office applications. Join a forward-thinking company that values collaboration and offers a chance to make a significant impact in a fast-paced setting. If you are ready to take on challenges and contribute to operational excellence, this opportunity is for you!

Qualifications

• Experience in customer service and administrative duties is essential.
• Ability to prioritize and manage multiple projects effectively.

Responsibilities

• Provide quality customer service and support internal and external communication.
• Coordinate meetings and manage calendars for several employees.

Skills

Customer Service

Communication Skills

Decision-Making

Organizational Skills

Time Management

Tools

MS Office Suite

Windows-based Applications

Job description

Overview

TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general receptionist/administrative duties. In this role, you will have the opportunity to act as a point of contact for clients and assist with coordinating meetings both internally within different departments and with external clients, as well as monitoring security cameras. You must have the ability to work in a fast-paced and rapidly changing environment, independently with minimal direction while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Assist with assigned projects to support Sales, Marketing, Operations, Security, and Compliance.
• Act as the point of contact for internal and external clients; coordinates meetings between different departments internally as well as external meetings via web conference, conference call, or in person.
• Scheduling and calendar management for several employees.
• Produce reports, minutes, and presentations.
• Other duties as assigned.

Qualifications

• Ability to use good judgment and decision-making skills.
• Adequate professional experience and knowledge to perform Job Responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
• Proficiency in using MS Office Suite and Windows-based computer applications.

Preferred Experience

• Prior experience particularly in the data center industry.

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors - i.e. budgetary requirements.

Pay Range: $18.79 - $28.18