Operations Specialist

Mount Royal University Career Services; Calgary; Hybrid; CAD 55,000 - 71,000; Full time

Job summary

Mount Royal University seeks an Operations Specialist to support the Admissions and Recruitment team. This role involves coordinating projects, enhancing operational efficiency, and liaising with various departments. Ideal candidates have a degree and relevant experience in Enrolment Management, with strong communication skills.

Benefits

Learning/training paid by employer

Paid vacation

Free recreation center membership

Health and dental benefits for eligible positions

Qualifications

• Minimum of 2 years of related experience in Enrolment Management.
• Experience in technical and detailed work is preferred.
• Ability to work independently and in a team.

Responsibilities

• Coordinate projects within Admissions and Recruitment, including CRM updates.
• Support the design and development of new systems and processes.
• Document procedures and manage data within the CRM system.

Skills

Problem solving

Decision making

Interpersonal skills

Communication skills

Education

4-year degree from an accredited post-secondary institution

Tools

Banner Student Information System

Job description

Job Title

Operations Specialist

Job Type

Replacement Term

Union

MRSA

Position Classification

SAD07 Administrative Services VII

Salary Grade

$55,982.00 - $70,841.00

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

10/30/2026

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position

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About The Division

The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.

We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services), Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.

About The Role

Reporting to the Director, Admissions and Recruitment, the Operations Specialist will support multiple areas within the department. Knowledge of Admissions, Recruitment, and Transfer Credit and Articulation will allow them to coordinate processes that span these areas, including but not limited to admissions support, CRM, transcript manager, and APAS. This position will coordinate projects and initiatives within Admissions and Recruitment such as Banner upgrades, CRM updates, research on best practices, and web updates. Additionally, they will support the implementation and maintenance of new systems, often acting as a liaison with the Systems team. The incumbent must be familiar with the timelines, procedures, and policies for all areas within Admissions and Recruitment to ensure accurate and efficient coordination across all areas.

Responsibilities

• Coordinate projects and initiatives within Admissions and Recruitment such as Banner upgrades, CRM updates, admissions support, and APAS
• Identify and implement system enhancements and initiatives that improve operational efficiency while meeting University objectives
• Coordinate the design, testing and development of business requirements for new systems and methodologies to improve processes, customer service and efficiencies across the department
• Support the coordination and logistics of Open House in conjunction with Marketing and Communications
• Facilitate the scheduling of Annual Admission team meetings with faculties and departments as required
• Working with the Admissions and Recruitment Leadership team, support the integration of the CRM system into the daily operations of the Admissions and Recruitment Office
• Develop and maintain up-to-date documentation for the customer relationship management system including content development and documentation of daily administrative procedures
• Coordinate Banner upgrades across Admissions and Recruitment. Review release notes and work with the Manager, Admissions, and Coordinator, Transfer Credit to identify new or updated functionalities that would benefit the respective areas.
  
  

Qualifications

• 4-year degree from an accredited post-secondary institution
• Minimum of 2 years of related experience, preferably within Enrolment Management, to ensure that the incumbent has a strong knowledge base in regards to common policies and procedures at a post-secondary institution.
• Experience in past positions showing a high aptitude for learning technical and detailed work.
• Problem solving and decision making skills
• Strong interpersonal and communication skills
• Experience with Banner Student Information System is an asset
• Experience dealing with a high volume of inquiries and workload
• Ability to work independently and as a member of a team
  
  

Salary: $55,982 - $70,841 per annum

Closing Date: July 17, 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. MRU also boasts one of Canada's elite Aviation Accreditation Board International (AABI) accredited programs. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.