Operations - Shift Manager

FMI Group; Sydney; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the quick-service restaurant sector is seeking a Shift Manager to oversee daily operations, drive sales, and motivate a team. The ideal candidate will have experience in the industry and a commitment to guest satisfaction. FMI offers competitive benefits and opportunities for professional growth.

Benefits

Affordable health and dental benefits after probation

Competitive compensation and advancement opportunities

Bursary program

Employee discounts

Refer a Friend Program

Qualifications

• 1-2 years of quick service restaurant experience.
• Availability to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Deliver sales and profit results through operations and guest satisfaction.
• Manage daily operations during assigned shifts.
• Provide coaching and feedback to enhance team performance.

Skills

Guest service principles

Team motivation

Job description

KFC, 29 Keltic Drive, Sydney, Nova Scotia, Canada Req #3601

Aspiring To Feed North America While Offering An Exceptional Guest Experience From Inspired Employees.

Shift Manager

The Shift Manager is the shift leader responsible for delivering sales and profit results through profitability, guest satisfaction, people, and operations. They support the Restaurant General Manager and Assistant Manager in managing daily operations during assigned shifts, focusing on sales, profitability, guest service, and team development. The Shift Manager directly manages a team of Team Members under the direction of the RGM.

As part of our team, we offer:

• Affordable health and dental benefits after probation (over 30 hours/week)
• Competitive compensation and advancement opportunities
• Bursary program
• Employee discounts
• Refer a Friend Program

Summary of Duties and Responsibilities:

• Follow all cash control and security procedures (e.g., safe counting, cash drawers)
• Maintain inventory through daily and weekly inspections
• Receive inventory truck deliveries
• Motivate and direct team members to exceed guest expectations with accurate, fast, and friendly service in a clean environment
• Provide coaching and feedback to enhance team performance
• Lead by example in executing shift plans and driving operational results
• Ensure efficient and accurate preparation and sale of products within speed of service guidelines
• Motivate team members across workstations during shifts
• Review restaurant results to identify successes and areas for improvement
• Uphold operational and brand standards

Qualifications and Skills:

• 1-2 years of quick service restaurant experience
• Understanding of guest service principles
• Availability to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed

FMI is a proud franchise owner/operator of numerous brands, including Pizza Hut, KFC, Taco Bell, and Panera Bread. Recognized among Canada's Best Managed Companies, FMI values core principles such as Heart, Integrity, and Drive, which guide our success. We promote a positive, inclusive workplace and are committed to professional development.

We believe that living our core values and collaborating positively with our team are key to our success. We look forward to your contribution to our team.