Operations Services Associate

Gore Mutual Insurance; Vancouver; On-site; CAD 42,000 - 63,000; Full time

Benefits offered by this job

Extended health and dental

Retirement plan matching

Paid time off

Discretionary bonus program

Job summary

Gore Mutual Insurance in Vancouver is seeking an Operations Services Associate to support the Underwriting Team and broker administration. You will handle inquiries, process transactions in GWPC, and manage IT-related issues to optimize broker service.

The role requires 1–3 years of experience, general insurance knowledge, and proficiency in Windows/Microsoft Office. This hybrid position offers a base salary in the 42k–63k CAD range with opportunities for discretionary bonuses and a

Qualifications

• 1–3 years of relevant work experience.
• General insurance knowledge or exposure.
• Proficiency with Windows and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to multi-task and meet deadlines.

Responsibilities

• Respond to FAQ email inquiries and provide broker support.
• Submit ServiceNow tickets for broker IT issues.
• Assist with broker changes inquiries and account audits.
• Troubleshoot EDI and password issues; assist with downloads and loads.
• Process transactions in GWPC including renewals and policy changes.
• Set Pre‑Renewal Directions for broker code changes.
• Provide phone and email support; manage IT tickets with vendors.
• Support Personal Lines; assist with special projects.

Skills

General insurance knowledge

Windows and MS Office

Attention to detail

Written and verbal communication

Multi-tasking

Tools

ServiceNow

GWPC

CGI

Job description

Operations Services Associate

This role handles, monitors, and manages tasks supporting the Underwriting Team and broker administration support. The purpose of this role is to optimize broker service with efficient, accurate processing of transactions and inquiries.

What you will do

• Respond to FAQ Email inquiries
• Submit tickets to ServiceNow for broker issues needing IT attention
• Respond to inquiries related to broker changes
• New Users: Adding, Deleting and Account Audits
• Troubleshoot EDI, Download, initial loads and password reset issues
• Account management with CGI
• Transactions in GWPC including Cancellations, Letters of Experience and Letters of Authorization.
• Transactions in GWPC that are determined as low complexity (renewals, claims notices, policy changes)
• Transactions in GWPC including Corporate support for policy corrections – example VIN corrections
• Setting Pre‑Renewal Directions for Broker Code changes
• Provide support via phone queue and email
• Open and manage IT tickets with 3rd party vendor, as required
• Troubleshoot password issues, application issues on customer mobile devices and trip readings
• Complete policy changes in GWPC for un-enrollment
• Set Pre‑Renewal Directions for Telematics Renewals
• Categorization and distribution of incoming documents Personal Lines
• Renewal triaging/activation for Personal Lines
• Special Projects pursuant to Product & Pricing Initiatives
• Overall Support for Personal Lines and Operations, as required

What you will need to succeed

• 1-3 years of relevant work experience
• General insurance knowledge
• Knowledge of Windows and Microsoft Office.
• Comfortable with repetitive tasks in a fast-paced environment.
• Exceptional written and verbal communication and organizational skills.
• Ability to multi-task and work to deadlines

Location: This is a hybrid work model with 2 days a week spent in our Vancouver office and the other 3 days from home.

The expected base salary range for this position is $42,000.00 - $63,000.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.