Operations Representative Bilingual (Mutual Funds Administrator)

Fidelity Canada; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Fidelity Canada is seeking a Mutual Funds Administrator to deliver excellent service to clients by handling operations transactions within the Mutual Funds department. This full-time role incorporates daily tasks such as settlements and reconciliations while adhering to policies and procedures. The successful candidate will thrive in a fast-paced environment and possess bilingual skills in French and English.

Benefits

Flexible working arrangements

Comprehensive health benefits

Parental leave top-up

$650 for home office setup

Generous time off policy

Professional development opportunities

Qualifications

• 1-2 years industry experience is an asset.
• Must be bilingual in French and English.
• Community college degree or equivalent work experience.

Responsibilities

• Maintain daily reconciliation of FundSERV and cash flow.
• Investigate and correct rejected trades.
• Liaise with mutual fund companies for requests.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

Community college degree

Tools

Microsoft Excel

Dataphile

Job description

Job Description

The incumbent of this role is required to interact directly with our clients and colleagues who are located across Canada. It is required that we service our clients in the official language of their choice (French or English).

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

This is a full-time regular (permanent) position based in Toronto.

Who We Are:

Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada with $13 (CAD) billion in assets under administration.

What You Will Do:

The Mutual Funds Administrator delivers stellar service to internal and external clients by administering a full range of operations transactions associated with the Mutual Funds department within Fidelity Clearing Canada.

The Mutual Funds department is responsible for settlements, reconciliation, and processing of rejected trades. The administrator will provide feedback on rejected trades to the branches, as well as liaising with the various mutual fund companies for various requests.

They will ensure that daily tasks and complex issues are processed in a timely and accurate fashion while adhering to policies, procedures and regulatory guidelines.

This role reports into the Team Manager - Mutual Funds and is responsible for completing daily work volumes within assigned scope of responsibility.

Responsibilities:

• Maintain a balanced daily reconciliation of FundSERV and the cash flow

• Reconciling/reporting control accounts on a monthly basis

• Reconciling/reporting of client accounts on a monthly basis

• Transfer of funds between accounts via FundSERV

• Posting problematic trades using ESG standards

• Investigating and correcting rejected trades

• Non-financial updates for client accounts

• Set up of systematic plans for client accounts

• Assist in the payout of commissions to advisors

• Other duties as assigned

Qualifications:

• 1- 2 years industry experience would be an asset

• Community college degree or equivalent work experience

• Industry related courses

• Dataphile experience an asset

• Microsoft excel

• Must be bilingual in French and English

Knowledge, Skills & Abilities

• Ability to work both independently and as a team member

• Excellent customer service skills

• Ability to multitask and work efficiently under pressure

• Good written and oral communication skills

• Ability to thrive in a fast-paced environment while meeting firm deadlines

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - hybrid options

• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy

• Parental leave top-up to 100% of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs, including an active network of Employee Resource Groups

• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail] .

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team