Operations Representative

fil; Toronto, Mississauga; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Remote/hybrid/in-office options

Competitive compensation

Health benefits

Parental leave top-up

Job summary

Fidelity Clearing Canada is seeking a Settlements Administrator on a CONTRACT basis until September 2027. The role supports settling trades via CDS, DTC and Citi-Direct, with liaison to foreign custodian and FedWire. Hybrid work model with location shifts from Toronto to Mississauga.

Ideal candidates have 1–2 years in operations or client services in financial services, strong Excel skills, and knowledge of settlement processes. Canadian work authorization required.

Qualifications

• Proven customer service experience in financial services
• Strong MS Excel and Office skills
• Ability to work in a fast-paced team environment
• Knowledge of settlement processes and depositories is an asset
• Post-secondary education or equivalent experience required

Responsibilities

• Settle trades through CDS, DTC, Citi-Direct and FedWire
• Match trades and report any unmatched/inaccurate settlements
• Allocate securities between CDS/CNS and DTC/NSCC
• Communicate with clients and counterparties to resolve issues
• Distribute reports to clients and management
• Handle incoming mail, couriers and faxes and retrieve sensitive docs

Skills

MS Excel

MS Office

Customer service

Communication

Analytical skills

Problem-solving

Independent work

Flexibility

Education

2-year post-secondary program

CSI/CSC courses asset

Tools

Dataphile

CDS

DTC

Citi-Direct

FedWire

Job description

Job Description

Please note: This is a CONTRACT OPPORTUNITY until September 2027. This role is designated as "Hybrid" as per Fidelity Canada's Dynamic Working Policy. Current Work Authorization is required for all openings. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

What We Do:

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com/

Business Overview:

The FCC settlements department ensures timely settlement and reporting of all trades processed through our books and records. The department as a whole is responsible for managing the settlement process of, CAD and USD trades through the main depositories, CDS and DTC, as well as international trade settlement through our foreign custodian and physical securities processing and handling.

What You Will Do:

Reporting to the Manager, Settlements, the Settlements Administrator is responsible for settling trades via electronic settlements systems, including the Canadian Depository for Securities (CDS), The Depository Trust Company (DTC) and through our foreign custodian (Citi-Direct) as well as FedWire. Settlements involves the delivery of securities and the corresponding payment. Securities are delivered against payment of money to fulfill contractual obligations, such as those arising under securities traders. The Settlements Administrator communicates with Fidelity Clearing Canada internal partners, our clients and counterparties. By working with these key stakeholders, we achieve accurate and timely processing while mitigating risk to all involved.

As part of the settlements team, you will be responsible for the following:

• Compare and match trades that are posted in Dataphile vs. what appears in CDS, DTC, Citi-Direct and FedWire.
• Report unmatched or failing trades intra-day to the correspondents.
• Allocate required security positions between CDS/CNS and DTC/NSCC as required.
• Communicate with the securities lending department regarding positions required for deliveries.
• Prepare and distribute of buy-in notices to correspondents regarding client short positions that are required for delivery.
• Ensure instructions are in place with foreign custodian as well as with Fed Wire custodian as Required.
• Inquire with clients and/or counterparties as to the reason behind trades which are either unconfirmed or DK'd (Don't Know).
• Respond timely to verbal or written client requests.
• Intake and distribution of incoming mail, couriers and faxes.
• Retrieval of sensitive documentation from our client firms and secured vault located in the downtown core.
• Create and distribute reports to clients and management.

What We Are Looking for:

• 1 to 2 years' experience in operations and/or client services roles within the financial services industry, preferably in brokerage, and/or in the correspondent clearing and custody business.
• Knowledge of various operational in brokerage functions is an asset.
• 2-year post-secondary program completion or equivalent work experience
• Completion of industry courses such as CSC or operations related course offered by the CSI would be an asset
• Experience with Security Settlement depositories is an asset: DTC/CDS or Arrow
• Knowledge of buy-in process is an asst
• Broadridge Dataphile knowledge is an asset

What You Bring:

• Excellent MS Excel skills and proficient with the MS Office environment.
• Strong customer service skills, with ability to build credibility and rapport to gain customer confidence.
• Attitude to thrive in a fast paced, challenging, team-oriented environment.
• Ability to work independently in a fast-paced environment.
• Strong knowledge of department-related processes and tasks including SLOs and KPIs.
• Experience with rules and regulations in operations teams for respective team
• Proven written and verbal communication skills
• Strong analytical skills and adept at problem-solving
• Flexible, able to manage competing priorities effectively

Some of the ways we'll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity a