Operations Representative

Fidelity International; Toronto; Hybrid; CAD 36,000 - 41,000; Full time

Benefits offered by this job

Flexible working arrangements

Group RRSP contributions

Health benefits from day one

Parental leave top-up

Home office equipment allowance

Volunteer time off

Diversity and inclusion programs

Professional development opportunities

Job summary

Fidelity Canada is seeking a Settlements Administrator in Toronto on a contract through Sept 2027. The role is hybrid with location at 483 Bay Street; duties include settling trades via CDS, DTC, Citi-Direct and FedWire, and communicating with clients and counterparties.

Ideal candidate has 1-2 years in operations or client services in financial services, MS Excel skills, strong customer service, and ability to work in a fast-paced environment.

Qualifications

• 1 to 2 years’ experience in operations or client services within financial services.
• 2-year post-secondary program or equivalent work experience.
• Completion of industry courses such as CSC or operations related course.
• Experience with Security Settlement depositories (DTC/CDS) is an asset.
• Broadridge Dataphile knowledge is an asset.

Responsibilities

• Match and settle trades via CDS, DTC, Citi-Direct and FedWire.
• Communicate with clients and counterparties on trade details.
• Prepare and distribute buy-in notices to correspondents.
• Allocate security positions between CDS/CNS and DTC/NSCC.
• Report unmatched or failing trades intraday to correspondents.
• Respond to client requests promptly.

Skills

MS Excel

Customer service

Analytical skills

Communication skills

Independent worker

Tools

DTC/CDS

Dataphile

Broadridge Dataphile

Job description

Job Description Please note: This is a CONTRACT OPPORTUNITY until September 2027. This role is designated as “Hybrid” as per Fidelity Canada’s Dynamic Working Policy. Current Work Authorization is required for all openings. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

What We Do:

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back‑office support services to Canadian‑based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com/

Business Overview:

The FCC settlements department ensures timely settlement and reporting of all trades processed through our books and records. The department as a whole is responsible for managing the settlement process of, CAD and USD trades through the main depositories, CDS and DTC, as well as international trade settlement through our foreign custodian and physical securities processing and handling.

What You Will Do:

Reporting to the Manager, Settlements, the Settlements Administrator is responsible for settling trades via electronic settlements systems, including the Canadian Depository for Securities (CDS), The Depository Trust Company (DTC) and through our foreign custodian (Citi‑Direct) as well as FedWire. Settlements involves the delivery of securities and the corresponding payment. Securities are delivered against payment of money to fulfill contractual obligations, such as those arising under securities traders. The Settlements Administrator communicates with Fidelity Clearing Canada internal partners, our clients and counterparties. By working with these key stakeholders, we achieve accurate and timely processing while mitigating risk to all involved.

• Compare and match trades that are posted in Dataphile vs. what appears in CDS, DTC, Citi‑Direct and FedWire.
• Report unmatched or failing trades intra‑day to the correspondents.
• Allocate required security positions between CDS/CNS and DTC/NSCC as required.
• Communicate with the securities lending department regarding positions required for deliveries.
• Prepare and distribute of buy‑in notices to correspondents regarding client short positions that are required for delivery.
• Ensure instructions are in place with foreign custodian as well as with Fed Wire custodian as Required.
• Inquire with clients and/or counterparties as to the reason behind trades which are either unconfirmed or DK'd (Don’t Know).
• Respond timely to verbal or written client requests.
• Intake and distribution of incoming mail, couriers and faxes.
• Retrieval of sensitive documentation from our client firms and secured vault located in the downtown core.
• Create and distribute reports to clients and management.

What We Are Looking for:

1 to 2 years’ experience in operations and/or client services roles within the financial services industry, preferably in brokerage, and/or in the correspondent clearing and custody business. Knowledge of various operational in brokerage functions is an asset. 2-year post‑secondary program completion or equivalent work experience Completion of industry courses such as CSC or operations related course offered by the CSI would be an asset Experience with Security Settlement depositories is an asset: DTC/CDS or Arrow Knowledge of buy‑in process is an asst Broadridge Dataphile knowledge is an asset

What You Bring:

• Excellent MS Excel skills and proficient with the MS Office environment.
• Strong customer service skills, with ability to build credibility and rapport to gain customer confidence.
• Attitude to thrive in a fast paced, challenging, team‑oriented environment.
• Ability to work independently in a fast‑paced environment.
• Strong knowledge of department‑related processes and tasks including SLOs and KPIs.
• Experience with rules and regulations in operations teams for respective team Proven written and verbal communication skills Strong analytical skills and adept at problem‑solving Flexible, able to manage competing priorities effectively

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer‑paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top‑up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people‑centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Total Rewards That Reflect Your Impact

This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The hourly rate ranges from $26.00 to $30.00, based on experience and qualifications. We offer market‑aligned rates that recognize the specialized skills and agility required for this role. We’re proud to offer a compensation package that aligns with provincial pay transparency requirements. This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.

Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family‑Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work® Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team

About Us

Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans.

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Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

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