Operations Professional, Full-Time, Vancouver Oakridge Park

TIFFANY & CO; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury jewelry brand in Vancouver is seeking a dedicated retail associate to enhance the client experience and support store operations. Responsibilities include championing operational efficiency, providing exceptional client interactions, and driving sales through relationship building. Candidates should possess strong analytical skills and proficiency in Microsoft Office. This role offers a competitive pay range between $20.57 - $27.83 depending on experience.

Qualifications

• Ability to work retail store hours including nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Champion operational efficiency and effectiveness.
• Complete daily tasks like order fulfillment, shipping, receiving.
• Partner and communicate effectively with client advisors and management.
• Deepen relationship with clients to drive sales.

Skills

Strong Analytical skills

Proficient in Microsoft Word

Proficient in Excel

Organized and detail oriented

Ability to connect with clients

Flexibility to perform different tasks

Education

A college/university degree

Job description

Overview

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Operational Excellence

• Champion Operational efficiency and effectiveness
• Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
• Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners.
• Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.

Service

• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
• Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
• Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
• Challenge the standards to seek continuous improvement

Sales

• Deepen the relationship with our clients to drive lifetime dedication and spend.
• Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets.
• Collect data during client interactions to cultivate new and existing clients.
• Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

Experience

Required:

• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Ability to connect with our clients
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.

The hiring range for this position is between $20.57 - $27.83. The rate of pay offered will be dependent upon candidates\' relevant skills and experience. This role is also eligible for sales commission.