Operations Professional, Full-Time, Vancouver Holt Renfrew

Tiffany & Co.; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client experiences and operational efficiency. This role involves championing the Tiffany Experience by delivering exceptional service, managing inventory, and supporting sales objectives. You will be a brand ambassador, ensuring every client interaction reflects the company's commitment to excellence. With a focus on continuous improvement, you will play a key role in fostering client relationships and achieving commercial targets. Join a team that values craftsmanship, sustainability, and a passion for service, and make a meaningful impact in a vibrant retail environment.

Qualifications

• Strong analytical skills and proficiency in Microsoft Word and Excel are essential.
• Ability to connect with clients and work retail hours, including weekends.

Responsibilities

• Champion operational efficiency and manage daily tasks like order fulfillment.
• Elevate the in-store experience, delivering memorable moments to clients.
• Support sales targets through effective client engagement and operations.

Skills

Analytical Skills

Client Interaction

Organizational Skills

Flexibility

Education

College/University Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

We expect our employees to deliver the Tiffany Experience to each client, and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Operational Excellence:

1. Champion operational efficiency and effectiveness.
2. Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
3. Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, reporting discrepancies to management or corporate partners.
4. Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.

Service:

1. Elevate in-store experience consistently delivering memorable moments.
2. Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
3. Demonstrate Client Experience Behaviors identified within the NPS program.
4. Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
5. Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
6. Support company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
7. Challenge the standards to seek continuous improvement.

Sales:

1. Deepen the relationship with our clients to drive lifetime dedication and spend.
2. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual commercial targets.
3. Collect data during client interactions to cultivate new and existing clients.
4. Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

Experience:

Required:

1. Strong analytical skills.
2. Proficient in Microsoft Word and Excel.
3. Ability to work retail store hours as necessary, including nights, weekends, and holidays.
4. Ability to connect with our clients.
5. Organized and detail-oriented.
6. Flexibility to perform different tasks based on day-to-day business needs.
7. Must have authorization to work in the United States or in the country where the position is based.

Desired:

1. A college/university degree.

The hiring range for this position is between $20.57 - $27.83. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is also eligible for sales commission.