Operations Professional, Full-Time, Royalmount

TIFFANY & CO.; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Operations Professional to enhance the Tiffany Experience for clients. This role requires a blend of exceptional client service, operational excellence, and sales acumen. As a brand ambassador, you will engage with clients in both French and English, ensuring every interaction embodies the Tiffany Touch. You will oversee inventory management, fulfill orders, and support sales initiatives while contributing to a culture of continuous improvement. Join a team that values craftsmanship and innovation, and be part of a legacy that inspires and connects with clients on a personal level.

Qualifications

• Fluency in French and English is essential for client interactions.
• Strong analytical skills and proficiency in Microsoft Office are required.

Responsibilities

• Provide outstanding client service and manage inventory effectively.
• Champion operational efficiency and ensure compliance with policies.
• Elevate in-store experience and deepen client relationships.

Skills

Fluently bilingual in French and English

Strong analytical skills

Organized and detail-oriented

Ability to connect with clients

Flexibility to perform various tasks

Education

College/University degree

Tools

Microsoft Word

Microsoft Excel

Job description

Overview:

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Operations Professional you will:

1. Provide outstanding client service, order fulfillment, and inventory management.
2. Ensure merchandise is delivered all with the Tiffany Touch.
3. Be an excellent communicator and brand ambassador.
4. Cultivate an entrepreneurial spirit, be creative and innovative, and deliver excellence in all you do, knowing that people make the difference.

Operational Excellence:

1. Champion operational efficiency and effectiveness.
2. Complete daily tasks such as order fulfillment, shipping, receiving, replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
3. Supervise and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, reporting discrepancies to management or corporate partners.
4. Partner and communicate effectively with client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.

Service:

1. Elevate in-store experience, consistently delivering memorable moments.
2. Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
3. Demonstrate Client Experience Behaviors identified within the NPS program.
4. Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
5. Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
6. Support company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
7. Challenge the standards to seek continuous improvement.

Sales:

1. Deepen the relationship with our clients to drive lifetime dedication and spend.
2. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual commercial targets.
3. Collect data during client interactions to cultivate new and existing clients.
4. Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

Experience:

Required:

1. Fluently bilingual in French and English.
2. Strong analytical skills.
3. Proficient in Microsoft Word and Excel.
4. Ability to work retail store hours as necessary, including nights, weekends, and holidays.
5. Ability to connect with our clients.
6. Organized and detail-oriented.
7. Flexibility to perform different tasks based on day-to-day business needs.
8. Must have authorization to work in the United States or in the country where the position is based.

Desired:

1. A college/university degree.