Operations Processing Representative - Full Time - 9 Month Contract

Meridian Credit Union; St. Catharines; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Join Meridian Credit Union as an Operations Processing Representative, a pivotal role for enhancing member experiences. You will work in a hybrid environment, ensuring operational efficiency and high standards of service. This role offers growth opportunities while contributing to a diverse and inclusive workplace in the financial services sector.

Benefits

Hybrid work arrangements

Inclusive and collaborative environment

Tools and technology provided

Qualifications

• Ability to work independently and take initiative.
• Strong ability to learn all aspects of Operations.
• Collaborative attitude in addressing member needs.

Responsibilities

• Create a consistent experience for partners and members.
• Verify documentation for accuracy and completeness.
• Escalate issues to management as necessary.

Skills

Organizational skills

Problem solving

Time management

Proactive nature

Tools

Microsoft Power Platform

Job description

Operations Processing Representative - Full Time - 9 Month Contract

Join to apply for the Operations Processing Representative - Full Time - 9 Month Contract role at Meridian Credit Union

Operations Processing Representative - Full Time - 9 Month Contract

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Join to apply for the Operations Processing Representative - Full Time - 9 Month Contract role at Meridian Credit Union

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Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our Story Here : About Meridian

The Operations Representative is responsible for maintaining high standards of Member service, contributing to quality control and operational efficiency within Operations that contribute to a positive Member experience. The incumbent must be responsive to partner / member needs, have a collaborative attitude and have a proactive nature.

Your role as an Operation Processing Representative you will :

• Ability to work independently, take initiative, prioritize work and be flexible
• Excellent organizational skills, problem solving & time management ability, and a commitment to a high degree of accuracy.
• Strong ability to learn all aspects of Operations for example investments, loans, lines of credit, mortgages, electronic channels, and clearing.

How you will Succeed :

• Create a consistent and positive experience for our partners and ultimately our members through completion of work being sent from the Retail team for Investments, Lending and Mortgages Processing
• Verify documentation for accuracy and completeness
• Appropriately escalate issues, situations, or problems as they arise to the Operations Processing Assistant Managers
• Work to continuously look for ways to do things better, as well as update internal procedures as processes change and / or improve.

Join us! Our team works in a hybrid environment at 75 Corporate Park Drive, St. Catharines.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and form purposeful connections with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your candidates and clients.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun.

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring :

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low / no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our story :

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharine’s, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Our Commitment to You :

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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